維拉斯洛斯卡波斯全包式大飯店

I stay at this property every time I come to Cabo but I will not be returning. Pool service was terrible both days. I had to constantly ask to find my server and nobody would come to ask us what we wanted to eat/drink. I had to go to the bar to get my drinks myself because the server was nowhere to be found BOTH days. You go to cabo to enjoy the poolside service and there literally was none. When I arrived my family of 6 went up and down several times in the heat looking for the private car we reserved in advance. My dad is handicapped and the vehicle wasn't ready for us. I was told to look for a sign, there was none. When your paying $440 for car service you expect a little more. Lastly I booked a photography session with a “professional photographer” who appeared to be a staff member with a point and shoot camera. Overall disappointed I couldn't purchase more photos because they simply weren’t good.

Lovely property with beautiful views, nice rooms, excellent staff and good dining options. The buffet restaurant, Frida and Lucca restaurants were excellent food and service (portions could be a bit bigger, but the resort is all-inclusive so you can always order more). We had a problem with musty odor in one of our rooms which despite staff trying to replace/clean a carpet, did not abate. It limited our ability to use the room, which was part of a two-bedroom ambassador suite we reserved. On that note, the 2-BR suite is not really a suite. It is two adjoining rooms. The listing on ******* also indicated a "plunge pool" (in two places on the listing), which is not part of this room class. I pointed that out to management as it is essentially false advertising. The management offered us a concession on a future stay and we would happily stay there again, but I think the ambassador 2-BR family suite is not advertised correctly. The pools are beautiful and there are nice amenities like a kids club, teen club, ping pong, etc. The beach at the resort is not swimmable but excursions from Cabo are easily arranged through 3rd parties and it only takes about 20 minutes to get to the marina, where there is also a public beach easily accessible. All in all, we'd happily stay there again, and anticipate the management will honor their commitment to remediating the inconvenience we experienced with the room issue. Thanks!

Everything about this place was excellent ! The food , the room, the staff. My kids loved it