Sonder 工匠(Sonder the Craftsman)

Lugar incrível, bem no centro de Los Angeles. Vale muito a pena!

This is my worst experience ever . I was charged a 250 dollars fee from my account, apparently, they said they’ll have that 250 dollars on hold before I can be given the check in details to check into the room and have it refunded back to my account after 3 - 5 business days after checking out . I saw this 250 dollars taken out of my account , the moment I gave authorization for it to be taken, so I can be given my check-in details , but I never had my money returned . I have waited for about 2 weeks now but still never got back my 250 dollars . They said , the money has been refunded back to my account and I should speak with my bank . I spoke to my bank for a hour plus , multiple times but they said they didn’t see the transaction nor my money being refunded nor released . I spoke with Sonder customer service several times but they kept having me going forth and back with no solution nor have my money returned back to me . This is the worst experience have had when it comes to lodging . I’ll never lodge in such a place ever again and I hope they choke on my hard earned money .

Amazingly comfortable and beautiful. The room was one of the best I had ever been; very spacious, clean, and modern. The hotel seemed to be pretty new; inside the building (the lobby) was beautiful as well. The front desk manager was kind and helpful; we asked to keep our luggage for about 2 hours before check-in and everything went smoothly. The Sonder app was convienient to use and the 24-hour chat service was very well-supported and friendly. The app showed all the information I needed in order to access my room and enter the hotel (+ wifi info). I messaged them a couple days before checkin to ask about the sofabed, and they were very responsive. I also asked for extra sheets & duvet while I was staying, and they came within 20 minutes with everything I needed. (However, the duvet cover came separated with the comforter so I had to put them together myself.) AC, kitchen, bathroom, everything worked well. Yes, DTLA is loud with sirens at night, but I think that's just the location. I didn't bring a car, but parking in the area is very expensive. The hotel does not have its own parking lot.

We stayed by the elevator and the echo of people just walking was so bad, let alone their conversations. It was like they were sitting next to me yelling. I just would never stay again because of this and I love the Sonder brand. You also need to do 2 things right away. Put felts under your chairs as there were constant screeching sounds from various apartments that echoed. And a door liner as at the bottom of the door there is 1/2 space for noise to travel. You staff member said you were doing one hotel at a time. The felts can be done by the housekeepers. I left exhausted.

Modern contemporary room design.. Very spacious. Great location. Very clean. Comfortable bed. Loved the kitchenette and big fridge. The only problem is that the area it’s too noisy at night, it’s like people around don’t sleep at all, sirens at 3 am was annoying, people drinking outside at 4am with music, bring earplugs or a good sleeping pill.

This was a very cute and affordable stay but it's more like a slightly managed bnb than a hotel. They tell you where the extra TP, coffee and towels are, they chat instead of answering calls at the front desk. When they say it's a different kind of stay, that is true. Getting home late after work events, it could have been nice to have some kind of mini bar like in normal hotels. But really it was fine and cute and really affordable so it's fine.

Our stay at Sonder the Craftman was super. The room was spacious and clean. The area was pretty good, at night the homeless came out but it didn’t feel unsafe. We had a washing machine and dry machine in our room, which was practical. The staff was also really nice.