長灘會議中心歷史伯德林德飯店

We have the same complaint as others, we drove 4 hours after a last minute booking to find we required additional check in (outside the app), a deposit and costly parking reservation to receive the codes at a contact-less hotel. The email arrived as we pulled into the location. There is no one physical to talk to even by phone - to help expedite this, so we did our online check in, paid the deposit - somehow linked to my bank - which I did not like and paid for parking but had to wait another 2 hours for the parking code. Kinda ****** sitting in my car at some parking lot down the street after such a drive trying to resolve. Never had this issue before.

BED BUGS!! 3rd time I’ve stayed here, as a former Long Beach resident, when I go back for random weekends, this WAS my spot! NEVER AGAIN! I rented out one of the Penthouses and was super excited, this location is pretty perfect, as it sits right above my favorite bar, The Blind Donkey. Unfortunately, this experience was awful. My friend came over on the second night and she pointed out how itchy she was. We woke up the next day and noticed all over the white sheets, in the master bedroom, were numerous BED BUGS! It was so disgusting, I couldn’t believe it. She took about 20 pics, and there were at least 10 different bugs on the sheets and surrounding areas in the bedroom! I washed all my clothes and still had the BED BUGS in my sweat pants I wore that night & then they transferred to all my other clothes in my suitcase and they came home with me, yay 😤 I checked out on Monday after 3 days, and went to work. I was slammed all day & on Tuesday. I contacted the manager of the hotel Wednesday morning on my way to work, explaining the BED BUGS & showing pictures of them. Here was the response I received “Unfortunately this reservation had passed several days ago and there were no reported incidents during your stay. If the incident was reported during your stay, we would be happy to give you a room transfer.” Are you kidding me?! Never again will I ever stay here again. I don’t recommend anybody stay here, unless you want to have to soak all of your stuff in vinegar 😤

Check in was awful. The online checking does NOT WORK well on mobile. After 20 min of struggles including a $200 hold that was NEVER MENTIONED during reservations, the entire registration was lost. We had to reaccomplish it all and then the app lost my parking reservation!! So when I arrived there was no way to get in the parking area. I had to find street parking, in the rain, go up to the room only to find no info on parking lot access! The building is charming the room is cute but tiny and location is nice. There is a cute bar in the basement and a wine bar next door with live jazz.

We did not get what we payed for, we were really disappointed with our kitchen. It was not the one displayed when we made the reservation, it was completely a different kitchen. We also had an experience with roaches ending up on our food so we had to throw away our meals, we were really upset.