Best Western Frontier Motel的評論

住宿方回覆: Dear pinkpetter, We sincerely apologize for the noise disturbances you had with the air conditioning unit in your room and that you did not get a restful night’s sleep. We are also sorry for the difficulties you experienced connecting to the internet. We understand how important it is for our guests to stay connected; we are grateful for your patience and for bringing this to our attention. We will share these concerns with the appropriate individuals so that future guests do not encounter the same issues. Your feedback about the hot water and the parking has also been noted, as we always want to hear how we can enhance our guest experience. That said, we are glad that you loved our spacious rooms and relished our delicious breakfast. We really do appreciate your kind words about how much you particularly enjoyed the Pancakes, Sausages, and Bacon. We are also happy that you appreciated our friendly staff. We hope you will give us a chance to make a better impression on a future visit. Thank you again for your feedback. Management, Frontier Motel

住宿方回覆: Dear Un4givenRaider, Thank you for your kind feedback! We’re delighted that you enjoyed your stay at Best Western Frontier Motel. Our convenient location, along with our amenities like free Wi-Fi and complimentary breakfast, truly aims to provide a comfortable experience for our guests. We appreciate your recognition of our friendly staff and the peaceful atmosphere. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back. Management, Frontier Motel

住宿方回覆: Dear Grandory1, We are grateful for your acknowledgment of the excellent hospitality you received and also the beautiful views from your room. We are delighted to read that you enjoyed the breakfast we served and that our location was perfect for your needs. All of us at Best Western Frontier Motel look forward to your next visit. Management, Frontier Motel

住宿方回覆: 感謝您留下您的住宿記錄。我不明白實施完全可選的費用怎麼會是剝削。我看到您已經在線上預訂，網站上清楚地顯示了入住時間。在此時間之前辦理入住手續意味著我將提供一些服務，如果客人等到實際入住時間，我就不需要提供這些服務了（水、空調電源、游泳池使用、額外的毛巾、您通常需要的東西）。在酒店住宿期間可以獲得，但現在我需要支付額外費用）。當我越來越接近簡單地說明入住時間為 3:30 並且沒有例外時，我想知道在其他行業中，如何可以收取費用或拒絕任何額外費用，但對於酒店業務，我們預計免費提供。有人不會去麥當勞多要 10 根炸薯條，然後在被要求付錢時嘲笑。但在飯店這似乎是常態，我期望能免費得到一些需要花錢的東西。再次強調，這是一項完全可選的費用，也是我們在不進一步提高房價的情況下創造收入的一種方式，以便跟上加州日益增長的經商成本。現在，如果我們的服務台工作人員的句子結構語法有誤，我可以理解。她在這裡工作已經十多年了，一直在參加英語課程來提升自己，最近她調到了前台，這是值得慶祝的事情。聽起來她在表達房費時犯了一個錯誤，我會和她一起解決這個問題。不過，我注意到，您收到了一條短信，點擊並打開了鏈接，我們的系統記錄了以下內容：“提前到達酒店嗎？您是否願意支付少量費用提前入住25.00 美元？由於可用房間有限，因此提前入住的請求將遵循先到先得的原則。提前入住的費用並不令人意外，只是我們預料到這筆費用不會適用於你。