First I will start with the good. The staff on the desk and in particular the man that took our bags, very friendly, welcoming and professional.
Given that we paid £200 for a night here, the experience is a total let down. This was probably a lovely hotel 20 years ago but now it’s entirely run down, grubby and unpleasant.
Aside from the aforementioned staff the rest were cold, unfriendly and one was actually confrontational and extremely rude.
We had dinner in the hotel. The service was extremely slow and the food was terrible.
The room was cold, with no way of adjusting the heat to your own comfort. The bathroom was grubby with cracked floor tiles. The whole fit and finish of the room was just extremely tired. Frayed carpets, paint patches, peeling etc.
Then lobby area being used as a dance floor at night, extremely loud, not nice to come back into.
Then there is the lifts. Which you need to queue for. They simply cant service the amount of people requesting them. Once you do finally get inside they are worn, very dirty and damaged.
Next day the breakfast was not good, a large queue for the buffet. The food was just average. With the exception of the potato bread which was genuinely terrible. The plates were very old, the glasses were dirty so we skipped the juice and both coffee machines didn’t work. A half cup of latte after 3 attempts and no staff nearby to ask for assistance.
This is not befitting of a 4star hotel
翻譯