仕驊廷萊克斯漢姆花園梅森飯店的評論

住宿方回覆: Dear Guest,Thank you for your perfect rating and kind words. We’re delighted to hear that you enjoyed your stay, from the spacious and stylish decor to the comfortable bedding and well-maintained facilities. It’s great to know that you had a restful sleep and appreciated the high-quality amenities.We truly appreciate your feedback and look forward to welcoming you back for another fantastic stay.Best regards,Ian JamesGeneral Manager

住宿方回覆: Dear Guest, Thank you for your lovely feedback. We’re delighted to hear that you appreciated the spaciousness of your room—having such a comfortable space in London truly enhances the experience. It’s great to know the strong water pressure in the shower added to your overall satisfaction.Our 24-hour front desk team is always ready to assist, and we’re pleased that their availability contributed to your peace of mind. The convenience of having a lift and nearby shopping options makes it an excellent choice for families, and we’re glad you found the location so suitable.We look forward to welcoming you back for another exceptional stay. Thank you for sharing your experience.Kind regards,Ian JamesGeneral Manager

住宿方回覆: Dear guest, Thank you for taking the time to share your feedback. We are glad to hear that you found the facilities clean and well-maintained, and that the location worked out to be convenient for accessing local amenities and transport. We understand that noise from nearby trains can be a concern, and we appreciate your note about confirming room details in advance. We are also sorry to hear about your experience with the front desk service and will take this into consideration for improvement. It is great to know you found the overall stay to be cost-effective and appreciated the added convenience of the kitchen and nearby supermarket. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an even more comfortable stay. Kind regards,Ian James, General Manager

住宿方回覆: Dear Qingkuangyou,Thank you for sharing your detailed feedback. We're delighted to hear that you enjoyed the spacious living area, well-equipped kitchen, and convenient location. It’s wonderful to know that the cleanliness, front desk service, and thoughtful amenities like bread, bubbles, and bottled water made your stay pleasant. We appreciate your comments on the small toilet and train noise and will consider them as we continue to improve. We're glad you were satisfied overall and look forward to welcoming you back to London in the future. Kind regards,Allison Mitchell, General Manager

住宿方回覆: Dear Guest, Thank you for your wonderful feedback. We're thrilled to hear that you loved your stay and felt at home during your time with us. It's great to know that the facilities and service met your expectations. We truly appreciate your loyalty and look forward to welcoming you back for your next visit. Kind regards, Allison Mitchell, General Manager

住宿方回覆: Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations, and we appreciate the opportunity to address your concerns.Regarding the gym, it was temporarily out of order due to maintenance issues, and we understand how this was inconvenient, especially as your son had to walk for 10 minutes to another property to exercise. We always prioritise guest safety, which is why we had to temporarily close the gym.We also want to address the issue with printing. We understand that you had a significant amount of paperwork for your son's university, and we regularly assist guests with printing and scanning services. On this occasion, given the large volume of prints (around 80-100 pages), we suggested visiting a nearby Rymans as an alternative, as our resources were limited to handle such a large request. We apologise for any inconvenience this caused and will review how we communicate our printing services moving forward.As for the late check-out request, we understand your frustration. Unfortunately, we were unable to accommodate a later check-out time due to another guest arriving and the time needed to clean and prepare the apartment for their stay. We strive to be as flexible as possible, but we must balance the needs of all our guests.We truly value your feedback and will continue working to improve our services. Thank you again for your comments, and we hope you will consider staying with us again in the future.Kind regards,Allison MitchellGeneral Manager

住宿方回覆: Dear Tangyuan,,Thank you for your detailed review. We're glad to hear that you enjoyed the layout of the apartment, the fully equipped kitchen, and the convenient location. It's also great to know that you found our front desk and room service professional and friendly.We appreciate your feedback regarding the lighting and will look into ways to improve it. Your comments are invaluable to us as we strive to enhance our guests' experience.We hope to welcome you back soon.Best regards,Allison MitchellGeneral Manager

住宿方回覆: Dear Guest, Thank you for your feedback. We're glad to hear that you found the location convenient and that the decoration and facilities exceeded your expectations. We appreciate your input on the train noise and the overall comfort, and we hope to welcome you back in the future. Kind regards, Allison Mitchell, General Manager

住宿方回覆: Dear Guest, Thank you for your wonderful review. We're so pleased to hear that you and your family had a comfortable and enjoyable stay, and that you found the rooms elegant and the kitchen well-equipped. We look forward to welcoming you back on your next visit. Kind regards, Allison Mitchell, General Manager

住宿方回覆: 尊敬的客人， 感謝您抽出寶貴時間與我們分享您最近在 Lexham Gardens by Cheval Maison 的住宿評價。 我們很高興得知您的訪問愉快，並希望在不久的將來能夠再次歡迎您的光臨。 親切的問候， 艾莉森·米切爾 總經理

住宿方回覆: Dear Guest, Thank you for your feedback. We're glad to hear that you enjoyed the room and the convenience of having a kitchen to prepare your own breakfast. We strive to provide our guests with all the comforts they need for a relaxing and enjoyable stay. We look forward to welcoming you back soon. Kind regards, Allison Mitchell, General Manager

住宿方回覆: Dear Guest, Thank you for your perfect rating and kind words. We’re thrilled to hear that you enjoyed the surroundings, amenities, cleanliness, and service. Your feedback means a lot to us, and we’re delighted that you had such a great experience. We look forward to welcoming you again soon. Best regards, Ian James, General Manager

住宿方回覆: 尊敬的客人， 感謝您抽出寶貴時間分享您最近入住 Lexham Gardens by Cheval Maison 的回饋。 我們很遺憾收到這樣的評論，尤其是聽到您對我們的熱情好客和服務的評論，我感到特別難過。 我們努力為客人提供賓至如歸的感覺，希望每個人都能感到輕鬆和受歡迎。眾多正面評價和回頭客足以證明我們提供的服務和設施是該地區最好的服務和設施之一。 我們會積極接受回饋，以此來改善我們的服務，您的意見一定會被注意到，以了解我們未來可以做些什麼。 我們希望在不久的將來能有幸歡迎您再次光臨。 親切的問候， 艾莉森·米切爾 總經理

住宿方回覆: 尊敬的客人， 感謝您花時間分享您最近入住 Lexham Gardens by Cheval Maison 的精彩點評。 我很高興聽到您在我們新裝修的住所過得愉快，並特別感謝您對我們提供的服務和設施的好評。我會將您的好話轉達給所有團隊成員。 我們希望在不久的將來能有幸歡迎您再次光臨。 親切的問候， 艾莉森·米切爾 總經理