住宿方回覆: HiThank you for taking the time to share your feedback with us. We're glad to hear there were some aspects of your stay you appreciated, and we also value the points you've raised about areas where we can improve.We're always looking for ways to enhance the experience for our guests, and your comments help us do exactly that. If there's anything specific, you'd like to share that would have made your stay better, feel free to reach out directly—we’d love to hear more.We hope you'll consider staying with us again in the future so we can give you a more memorable experience next time.Best regardsThe Crown