帝豪牧人布什飯店的評論

住宿方回覆: 感謝您選擇入住我們飯店，觀看 Blackpink 演唱會並分享您的回饋。很抱歉，您的房間在標準入住時間內無法預訂，但我們很高興為您升級至套房，並且您也很喜歡我們明亮整潔的客房。很高興您覺得我們員工友善熱情，早餐美味，我們飯店靠近溫布利球場和 Westfield 購物中心，地理位置優越。我們非常重視您的回饋，並期待您再次光臨，享受愉快的住宿體驗。此致，倫敦謝潑茲布希多塞特飯店 (Dorsett London Shepherds Bush)。

住宿方回覆: Thank you for your feedback. We’re sorry to hear your second stay didn’t meet expectations and appreciate you bringing these concerns to our attention. We’ll review your comments with our team to improve consistency and guest experience.Warm regards,Dorsett London Shepherds Bush.

住宿方回覆: Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet expectations and that you encountered issues with both the room and our service.We sincerely apologize for the mismatch in the room you received, as well as the delays and difficulties in providing basic amenities such as toilet paper. This is not the level of service we aim to deliver, and your feedback has been shared with our housekeeping and front desk teams to ensure immediate improvements.Your comments on cleanliness are also taken very seriously, and we will be reviewing our procedures closely to prevent such oversights in the future.We deeply regret the inconvenience caused and understand your disappointment. While we cannot change your recent stay, we hope you will consider giving us another opportunity to provide you with the high standard of service you rightfully expect.Kind regards,Dorsett London Shepherds Bush.

住宿方回覆: 我們真的很遺憾聽到您的經歷，並對您在住宿期間遇到的問題表示歉意。浴室的狀況、缺少的設施以及房間準備的不足當然是不可接受的，我們理解這一定令人沮喪。我們將確保團隊立即解決這些問題，以改善我們的房間準備和維護。您的回饋非常寶貴，我們對於未能滿足您的期望深感遺憾。我們希望您能考慮再給我們一次機會，以便將來為您提供更好的體驗。誠摯的問候，倫敦牧羊人叢林多塞特酒店。

住宿方回覆: 感謝您給予我們滿分10/10的評價！我們很高興您喜歡我們便利的地理位置，它靠近您最喜歡的購物中心，並且您對酒店的安全以及附近的地鐵站感到滿意。期待您的再次光臨！

住宿方回覆: Thank you for your wonderful review! We’re thrilled to hear you enjoyed our friendly staff, convenient location, and nearby amenities. We hope to welcome you back soon for another great stay!

住宿方回覆: Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed our convenient location, clean and comfortable rooms, and the politeness of our staff.It's great to know that you made the most of the nearby shopping malls, supermarkets, and dining options during your stay.We hope to welcome you back again soon for another enjoyable visit!Kind regards,Dorsett London Shepherds Bush.

住宿方回覆: 感謝您告知我們此事。對於您遇到的情況，我們深表歉意。工作人員未經通知擅自進入您的房間，尤其是在如此深夜，是完全不可接受的，也與我們所秉持的服務標準不符。此外，我們非常抱歉您在前台報告此事時並未收到道歉。我們已將您的回饋轉達給管理層和安保團隊，以便我們徹底調查此事，並確保此類事件不再發生。賓客的舒適、隱私和安全始終是我們的首要任務，很遺憾您入住期間未能得到充分的保障。我們非常重視您的意見，並希望您能給我們機會，在未來重新贏得您的信任。此致，倫敦牧羊人叢林多塞特酒店

住宿方回覆: 感謝您抽出寶貴時間分享您的評論。我們很高興得知您喜歡我們便利的地理位置，並且對我們的服務感到滿意。我們理解您對標準間沒有外窗的顧慮，也欣慰地得知我們提供的設施滿足了您短期入住的需求。我們非常重視您的回饋，並期待您再次光臨，或許可以入住我們升級後的房型，享受更舒適的體驗。此致，倫敦牧羊人叢多塞特酒店。

住宿方回覆: 感謝您抽出寶貴時間分享您的回饋。得知您最初入住的房間出現了一些問題，我們深感抱歉。不過，我們很高興您在升等後的道飯店 (Dao) 住宿體驗更加舒適愉快。您的意見對我們非常寶貴，我們將認真審查您提出的問題，並確保做出相應的改進。我們很高興您找到了更符合您需求的房間，並期待您下次光臨。此致，倫敦牧羊人叢多塞特酒店。

住宿方回覆: 非常感謝您在入住我們酒店後提供寶貴的回饋。誠摯的問候，倫敦牧羊人叢林多塞特酒店。

住宿方回覆: 非常感謝您在入住我們飯店後提供的寶貴回饋。我們期待盡快有機會歡迎您回來。

住宿方回覆: 感謝您的好評！我們很高興聽到您有一個舒適的住宿體驗並且您計劃再次訪問。我們期待您的再次光臨！

住宿方回覆: Thank you for choosing to stay with us again and for sharing your experience! We’re delighted to hear that you found the room clean, our service welcoming, and the location convenient for transportation, shopping, and dining.We appreciate your feedback regarding the toiletries and will take it into consideration to enhance our guests' experience. It’s always a pleasure to welcome returning guests, and we hope to see you again soon for another enjoyable stay!Best regards,Dorsett London Shepherds Bush.