The Upper Deck 度假村

Had a very bad experience. Visited this place with my kids and mom who’s an elderly citizen. The security and the gate and person at the reception was really insensitive and rude. We wanted to look around the property and have food in the restaurant that was open to all guests. We were not allowed inside and they told us to leave. We informed that we have not come to stay since the resort was full, we just wanted to check the property and taste food. However we were bluntly denied. If this is the way guests are treated then it’s not long that the brand will be tarnished and they will regret the high handed attitude. Also a loss for them as I came with an intention to check the property for events purposes as I’m heading the HR department of a large financial institution. Great I got a flavour of their pathetic business sense and behaviour. I’ll not be returning to this place again and will definitely share my feedback in my network.

Horrible service, bad hygiene, very badly planned rooms. Rooms has a direct viewnfor PPL who passed so we were on full display not tinted film or plants for privacy. Don't book this ever. Even the blankets were stinking . The the breakfast idli was stale

The property is beyond words, it's so beautiful and well-maintained. The amenities are pretty decent and the hotel is huge. The prices are very premium equivalent to a 5-star property but the food, the buffet spread and the overall services are not at par with the price they charged. The breakfast has very limited options and the "live" Maggi and vada pav are not part of the buffet and charged separately as al a carte. The rooms and washrooms are pretty average and could use some work. The al a carte menu is priced very expensive. Overall, great place but needs improvement in terms of the services for the prices charged.

Easter lunch buffet Excellent food and service. We had a great warm and refreshing afternoon. Visvaraj gave us great cate and so did Henna who took ourbooking and answered all our queries. Thanks again and all the best to the entire team. Happy Easter.

A most wonderful stay. Beautiful property & views. Very spacious rooms. Well equipped. We stayed in the cottage and it had a nice balcony. We got sun, rains & fog all in a single day. Food was tasty. The staff is very efficient and courteous. The access road to the hotel is a bit narrow. It is a pet friendly hotel. They have cats and geese on the property.

Place very much in the interior w/o any signs for guidance ***** the extremely rough and narrow driveway. Accommodation is excellent with superb amenities but the food (buffet) is very expensive. Staff needs training and food pricing needs to be looked into.