The Upper Deck 度假村

Had a very bad experience. Visited this place with my kids and mom who’s an elderly citizen. The security and the gate and person at the reception was really insensitive and rude. We wanted to look around the property and have food in the restaurant that was open to all guests. We were not allowed inside and they told us to leave. We informed that we have not come to stay since the resort was full, we just wanted to check the property and taste food. However we were bluntly denied. If this is the way guests are treated then it’s not long that the brand will be tarnished and they will regret the high handed attitude. Also a loss for them as I came with an intention to check the property for events purposes as I’m heading the HR department of a large financial institution. Great I got a flavour of their pathetic business sense and behaviour. I’ll not be returning to this place again and will definitely share my feedback in my network.

Horrible service, bad hygiene, very badly planned rooms. Rooms has a direct viewnfor PPL who passed so we were on full display not tinted film or plants for privacy. Don't book this ever. Even the blankets were stinking . The the breakfast idli was stale

Easter lunch buffet Excellent food and service. We had a great warm and refreshing afternoon. Visvaraj gave us great cate and so did Henna who took ourbooking and answered all our queries. Thanks again and all the best to the entire team. Happy Easter.

The resort is just average. The approach road is broken and needs serious repairs. Within the resort, the staff is good but needs to become more courteous and elucidate warmth. The guests are there to have a good time. It would be great if there are some evening activities for children and adults

Place very much in the interior w/o any signs for guidance ***** the extremely rough and narrow driveway. Accommodation is excellent with superb amenities but the food (buffet) is very expensive. Staff needs training and food pricing needs to be looked into.

We visited the resort in Feb 2025, booked a cottage with partial mountain view. We came via train from Mumbai, and auto from Lonavala station. While returning, called the same auto driver and he dropped at Neeta Inn where we had booked a Neeta bus. Pros: - Great view from the resort - Well planned layout, with greenery and pool - Courteous staff Cons: - Food is costly, and quantity per dish is less (in a la carte) - Time taken to serve the dish is high - No wifi