靠近朗伯德國家健康科學大學的飯店

我們被迫在這裏停留並參加比賽。到達後,我們被告知我們的預訂要到第二天才進行。最後,我不得不向前台出示我的電子郵件確認日期以獲得房間。然後,我們一到房間,就發現房間冰箱壞了,我們房間大約85度。我打電話到前台,被告知沒有其他房間,他們知道有熱氣問題,但無能爲力,只好打開窗戶...三月...在15度的天氣裏,如果我想要涼爽一點。甚至沒有人來看我們的冰箱,當我們問前台是否有人能修好它時,他們只是聳聳肩。第二天早上,我丈夫下樓去拿我們的早餐袋,儘管通過錦標賽公司合同,我們被保證每晚每間客房提供4個豐盛的早餐,但我們被告知餐廳已經關閉,他們每間客房只提供2個包。他們還試圖第二天退房,並關閉了我們的鑰匙,因爲前一天晚上誰更改了我們的預訂,也取消了我們剩下的住宿。房間很小,一家4人幾乎無法入住。浴室髒亂差,很小。不要指望客房服務,你甚至要向前台要求把垃圾倒掉,我們會與錦標賽公司分享我們關於這個財產的想法,所以也許他們不再把家人留在這裏。

從入住開始,最好的客戶服務。所有公共區域都需要口罩。簡單。高效。友好。完美無瑕,工作人員一直在工作。一家5口的優秀住宿。牀很舒服,枕頭正好。2電視有很多頻道選擇。太乾淨了!游泳池和熱水浴缸正在由游泳池服務員測試氯水平,他們非常勤奮地獲得準確的水平。原始。早餐有豐富的選擇,特別是在新冠期間。很多熱物品,很多抓取和去的項目。靠近家庭餐廳,景點和商店。這將是我們在倫巴第地區的首選。

我們在這個地區有家人,經常給我們這家酒店!它很方便,維護得很好,價格實惠。工作人員很友好,知識淵博,非常樂於助人。早餐總是提供很多選擇。我和妻子會回來!

很棒的酒店。一間大而乾淨的房間只值100美元。房間裏有好聞的味道,白雪的內衣,衣和毛巾。

I had the WORST experience at Staybridge Suites today (3/17/23) via Ray Lakes. Prior to arrival, my friends and I booked two (1 queen, 2 double bedroom) suites. We received a call saying that due to renovation, those rooms were not available. Instead, they offered us 2 king suites. When we arrived, it took 20min to check us in because they couldn't find the reservation. When we got to the rooms, 1 of the rooms was a regular queen room and the other was a king suite. The king suite was dirty. It had not been cleaned from whomever was there before. There was a big garbage bag full of trash in the room and the bed was unmade. When we went downstairs to tell the front desk, Ray Lakes told us that the housekeeper told him that the room was clean and that no other worker would have approved or agreed to give us 2 king suites because they aren't on the same floor. When we shared that that was the information we received when Staybridge called us back, he preceeded to try and convince us that the reservation on file was the one we made initially. We told him that the person must have entered it in incorrectly and that we had no reason to lie. From there, we were talking to each other about our experience when Ray asked my friend to stop talking about it because there were 2 other guests next to us and he didn't want their experience to be ruined. From there, my friend explained that we were having a private conversation about our experience and how his expectation was unreasonable. We eventually asked his name and when my friend wrote his name down, he told us that we should find another place to go for our sake, such as Holiday Inn and Residence Inn because he could see a domino effect happening. Another manager, Scott, was so kind and apologized for our experience. When I was sharing with him our experience, Ray Lakes told him to go do something else. I have NEVER seen this happen EVER. Ray Lakes was so rude and disrespectful!