朗伯德Eastgate Shopping Center附近住宿

環境不錯，服務也態度良好。含早餐，有製冰。 兩個體驗不好的地方， 1. 另一個朋友和我同一天訂的，550左右一天，我訂的就600。這是所謂的殺熟？ 2. 酒店被子裡層的他們叫blanket的東西，有污漬挺噁心。不過下去溝通之後給了床新的，自己換了。6

我們被迫在這裏停留並參加比賽。到達後,我們被告知我們的預訂要到第二天才進行。最後,我不得不向前台出示我的電子郵件確認日期以獲得房間。然後,我們一到房間,就發現房間冰箱壞了,我們房間大約85度。我打電話到前台,被告知沒有其他房間,他們知道有熱氣問題,但無能爲力,只好打開窗戶...三月...在15度的天氣裏,如果我想要涼爽一點。甚至沒有人來看我們的冰箱,當我們問前台是否有人能修好它時,他們只是聳聳肩。第二天早上,我丈夫下樓去拿我們的早餐袋,儘管通過錦標賽公司合同,我們被保證每晚每間客房提供4個豐盛的早餐,但我們被告知餐廳已經關閉,他們每間客房只提供2個包。他們還試圖第二天退房,並關閉了我們的鑰匙,因爲前一天晚上誰更改了我們的預訂,也取消了我們剩下的住宿。房間很小,一家4人幾乎無法入住。浴室髒亂差,很小。不要指望客房服務,你甚至要向前台要求把垃圾倒掉,我們會與錦標賽公司分享我們關於這個財產的想法,所以也許他們不再把家人留在這裏。

I travel to Chicago almost every week for work, and I've gotten to know the staff at the Westin: Charles and Ty (shuttle, concierge, bell hop, and all around helpers) and Madison (at the front desk) make me feel so welcome! I've got to give a huge shoutout to Charles: I wanted to take advantage of the beautiful weather yesterday, so I looked up a nature preserve nearby and asked him to drop me off there so I could walk a few miles. Charles asked me what I was looking for in a walk and then gave me a recommendation for one of his favorite walking paths: The Prairie Path. He even agreed to drive me a little further than the normal 5 mile radius from the hotel to get me to the perfect starting point, and then gave me directions for where to go and what to see. I wound up walking around 4.5 miles and it was so beautiful! Families, kids, dogs all out walking, running and biking. I walked until it started getting dark and I was getting tired, and called Charles to come pick me up. He couldn't have been happier to do so. People like Charles and Ty love what they do--they truly enjoy engaging with travelers and making their travels easier. I can't wait to try out a few more of his recommendations: the Morton Arboretum and Pappadeaux Seafood, as well as more walking trails. Highly recommend!

我在這裏住了兩晚,體驗非常積極。進入和進入我的房間時,我很快就受到了歡迎。房間設備齊全,舒適,乾淨和安靜。浴室設備齊全,熱水充足,水壓很好。感謝房間裏的冰箱。位置是餐館和購物的中心。前台團隊和早餐人員都非常愉快和友好。期待很快再次入住這裏。

Based on my experience, they are like scams. Don't be fooled by the lobby photos. The rooms are very old and smelly. Staffs are lazy and arrogant. I booked this hotel for 3 nights, but after staying one night I couldn't stand with the bad smell of the room and so decide to check out the hotel next day. Before checking out, I checked with 3 different staffs if I could get full refund of the rest of 2 nights and was told that yes I could, because I already stayed one night and the hotel policy allowed full refund of the rest of nights if I stay at least one night. I followed the direction. But, somehow, they charged me for 3 nights!!! I appealed, but the hotel manager said their computer system shows that I stayed 3 nights. OMG, the stupid and lazy hotel staff did not log my check-out in their computer system although I explained the situation at the time of check out, and they just charged me for full 3 nights. I said let's view the camera at the lobby which would prove my check out. But, the hotel manager said that they do not have video films and refused to refund my money. Worst hotel stay experience in my life. Very disappointed with Marriot. I changed my hotel to Hyatt. Hyatt was much better! I'll never stay Marriot again!!!