羅馬琳達Crosswalk Church - Redlands附近住宿

一切都很棒。除了房間打掃得不太好,讓我感覺很不舒服。客戶服務很好,但第二天早上,我不斷受到騷擾,儘管我要求並在下午1點而不是上午11點延遲退房,但除此之外,還可以。

First, let me say that I am a Titanium member and I stay in many Marriott branded hotels a year. I was somewhat skeptical about this hotel, because of the reviews, but many others in the area were booked, and I decided to give it a chance. I should have listened to the reviews. I know for a fact that they do not clean the showers after every stay. I called downstairs to report that my shower wouldn’t work as the nozzle was broken. The general manager and the hotel maintenance man show up to fix it. They end up basically rigging the faucet where it hardly turns and is cold. I confront them about the fact that the hotel staff should’ve caught this when they were cleaning the shower and they really don’t have an answer for that. Avoid this hotel at all cost!

一流的酒店和服務。房間很乾淨,設備齊全。整個工作人員都很友好,非常樂於助人。我住在那裏的整個團隊都非常開心!我強烈推薦這家酒店!

他們在裝修房間的過程中。我們3樓的房間是新的。牀很舒服,大電視很好看。房間裏也有微波爐和迷你冰箱。大堂有一個小特許經營站可以買零食。早餐區很寬敞,早餐選擇也很好。雞蛋,餅乾和肉汁,華夫餅機,燕麥片,冷麥片和水果。

這家酒店真的很好，工作人員也很好，房間很乾凈，消毒的味道很乾凈，我

這是第二次入住這家酒店了，他們家的服務員特別的親切和熱情。好像沒有雙牀的房間。衹有大牀，帶一個可摺疊沙發牀。但是沙發牀的質量不好，很難睡覺的。不是一個人預定需慎重。早餐和工作日歡樂時光是這個品牌酒店的標配，還可以的！邊上有開市客，熊貓餐廳，還有好多家西餐廳。吃飯還是比較方便的！

Breakfast was average at best. Location is decent within short driving distance from food. Parking is not free.

You Must Stay Here!!! Especially if... You like getting your catalytic converter stolen while parked 15 yards from the front door of the hotel. Also, if you like getting completely ignored by the manager Mr. Solanki when you are requesting the video surveillance footage, then this is your spot! Do you like your emails and phone calls dismissed and never replied to? Then you will feel right at home here! Do you want to go in and speak personally with Mr. Solanki so you, too, can be treated like you don't matter? Then book a room and enjoy all these benefits for the low, low price of $4500 (catalytic converter replacement, rental car fees, insurance deductible, missed days of work and time/energy spent trying to get a hold of Mr. Solanki. I have given Mr. Solanki over 15 opportunities to reply, either through either email, phone calls or visits to his hotel. The one reply he sent was an email with no subject, no message, no greeting, and no professionalism whatsoever - it contained 2 pictures of what he called ”The Incident.” Well, one picture was of a car that was not mine, along with 2 other vehicles that were not mine...so basically useless. The other picture he sent was a screenshot of the time when the first picure was taken off of the video. Again, useless. Other than that, Mr. Solanki never replied. When I finally saw him at the hotel, he refused to share the video. I asked him what he was hiding and he said he wasn't hiding anything. I told him, ”If you're not hiding anything, then share the video with the police.”, but he refused. After that, he just kept interrupting me as I tried to have a conversation with him. Anytime I said anything, he just talked over me. I know of one other catalytic converter theft that occurred at this hotel, so be careful if you stay there. And if, God forbid, something happens to you or your vehicle, don't be surprised if you have ZERO help or support from Mr. Solanki. By the way, corporate has not been helpful at all either. They have replied via email 2x and left a voicemail asking me to return their call 1x, but other than that, they have not been in touch either. I returned their call as requested and left 2 voicemails, but have yet to hear back from them. Just so you know, my family and I have stayed at BW hotels many times and, in fact, we stayed at the BW Plus on Shelter Island in San Diego after this incident occurred. Since they are all independently owned, our experiences have varied, but usually they are good. However, this incident, with the hotel not responding and corporate not being helpful, has changed my perspective on the BW Brand. I stayed here from 4/29/24 to 4/30/24.