The palace is an historical building and it is a bit dated. Our room was clean and large enough, with plenty of storage, but unfortunately kind of dark. An additional set of spotlights would be welcome. The safe didn't work and I did not ask to have it fixed. The bathroom had both a tub and a shower, but it suffered from the usual hotel bathroom issue of insufficient light. I don't know why most hotel bathrooms (even in 5 stars) are so dark. Stranger thing was the lack of a soap rack inside the shower. Basically, you had to put your toiletries on the floor, which was uncomfortable. Toiletries were provided very generously and so was tea and coffee, but no water. We visited the spa twice. It's an OK area, with a nice underground, warm pool and jacuzzis but rather grotty sauna and relax rooms (kind of dark and coldish). Tea and fresh snacks are available for the guests. We had drinks on the fifth floor where you can enjoy the great view on the bay. We saw the roof pool which is in need of refurbishing, just like the wooden deck, peeling and cracking here and there. The staff was very professional, polite and efficient, especially Andrea who gave us many tips. On the whole it was a good experience, but the hotel is definitely in need of some repairs and maintenance. As of today it is more a 4 stars than 5.
不錯
59 評價