When we arrived, we noticed we had been given a far inferior room than we've ever had before. The view was terrible. There was no fridge which we have always had before and the room looked 'tired'...in need of TLC.
I went to reception to tell them I was not happy. Anyway they did sort it. Gave us another room with a better view and the young girl on reception brought us an old, but working mini fridge.. so it worked out OK in the end ( I need a fridge to put some of my medication in.) Another lady on the desk was very curt when I said there was no fridge and stated....not all rooms automatically have a fridge in them. Sorry but I thought they did.
Whoever makes loose leaf tea in the restaurant needs to learn it is 1 tsp of tea per person and 1 for the pot. In this case 3tsp of tea and not half a teapot full. I kid you not. See pic below. We got a refund for some of the tea, but nit for the cream tea my friend had. My friend had ordered a cream tea and me, just a tea. Yet they brought a pot of tea for 2, which is the wrong etiquette for an order like this. Hence we only got 2 cups out of it, because of the amount of loose tea in there.
I think I have been spoiled by the superior standard of the rooms, when we have stayed before....I just presumed all their rooms would be like this
翻譯
訪客用戶
標準雙床房
入住於 2025 年 5 月
夫妻/情侶出遊
1 則評論
7.5/10
發布於 2025 年 6 月 10 日
Terrible showers with no pressure. No effort made to celebrate our 10 year anniversary. No special touches as experienced with plenty of other hotels.
翻譯
Norman
豪華特大床房
入住於 2024 年 9 月
商務出差
4 則評論
10/10
超棒
發布於 2024 年 10 月 28 日
Whenever I stay in Liverpool I always stay in the Hope Street Hotel. Having tried alternatives, it is by far the best, and the best value for money. The rooms are to a high standard, the food excellent and the service of high quality. There is nothing to fault.
翻譯
Mishidetianshi527
豪華特大床房
入住於 2025 年 3 月
獨自出遊
1 則評論
10/10
超棒
發布於 2025 年 4 月 5 日
Friendly reception , comfortable room with large space. convenient location with nice bar and restaurant nearby