Avoid at all costs! Shocking customer service from this company who have now changed their name to "Group Hotels" on booking sites (air BnB). Confirmed our booking in January for an apartment booked directly via iStay's website for June this year, then went into "liquidation" letting another company take over their properties and not sending over any of the booking information (meaning the properties are then re-booked through other companies by other people and no longer available !!) and not letting paying customers know of any changes and not sending refunds!! WORST communication I've ever known. Still waiting for my refund and have had to go through my bank to report this to ensure no more money is taken, as the company are ignoring my phone calls, barely responding to messages and when they do decide to respond they avoid most of the questions you've asked. AVOID THIS IS A SCAM!!!
翻譯