城堡精選-城堡街25號(The Castle Collection - 25 Castle Street)

Die Kommunikation mit den Betreibern war etwas zäh. Die Aufforderung zur Identifikation kam nach der Bitte um den Zugangscode. Den Code bekam ich 2 Stunden vor dem Check in. Mein Appartement war sehr groß aber in die Jahre gekommen.

I got moved at short notice from 14 Cook Street (no issues with this) but I booked Cook Street based on a previous stay, I thought Castle Street was dated, could do with a good clean, wouldn’t define as luxury, windows are grubby, wouldn’t book this property again - took my deposit two days before my stay of £150, 5 days after checking out the deposit is still pending with no correspondence from them, quick enough to take it but not to return it.

I booked the castle apartment for an overnight stay in Liverpool for my partners birthday 🎂 after reading some of the reviews on here I was apprehensive about our stay! DONT be put off by these reviews! We arrived after an easy straightforward check in to find a beautiful large,spotlessly clean apartment which had everything you needed for a home from home stay! It exceeded my expectations so much I tried to book an extra night but unfortunately it was fully booked! Absolute prime location for everything we wanted for our stay! It was a little noisy at night due to the bars but that comes with staying in a prime city centre location! Not like we booked a country retreat 😂 would 100% recommend to my friends and family and would book again in a heartbeat but for a little longer next time! We love Liverpool ❤️😊

Second stay with the Castle Collection. Stayed at 42 this time as no availability at 25. Apartment again very well appointed and clean. We had a very comfortable stay. The apartment is close to everything you could need and well within easy walking distance of many of the attractions. Plenty of nice places nearby to have food. Normal chains plus some nice independents. Staff were helpful before the trip up with advice on parking etc. Will definitely be booking my next stay with them.

Our stay was fabulous. The apartments are lovely, well presented and such a central location! And CLEAN! Really clean, which is a credit to the housekeeping staff. Every member of staff we met were friendly and welcoming. The staff in the bar downstairs were also lovely. It wasn't a problem for us but it might be worth warning that there's no lift - there were no ground level apartments in our block. The sending of ID and bank details was a bit unnerving for me - might be good to explain that documents can be redacted (as I sent mine) and that GDPR will be fully complied with. I have to say that our whole stay was lovely and we will definitely be back 👍

My husband and I stayed at 42 Castle Street in September 2022 and liked it so much that we booked with Castle Collection again. This time (May 2023 ) we stayed in 25 Castle Street (flat 12) and it was so grotty that we had to go out and buy cleaning products from Tesco’s (they only supply dishwashing liquid). It was actually an adventure of discovery. There was dried up vomit on the lounge suite, (nice and crunchy) the bed head and wall to the left of it had some liquid drip stuff on it ( came off with disinfectant wipes), the walls were filthy, (more liquid drips, so I can only assume that a lot of drinking/ puking must have taken place. The skirting boards had stains and black grime, ( sadly, they defeated me and my myriad of cleaning products) the cushions had liquid/vomit stains and the carpet was so gross I didn’t want to imagine what had gone on in the past. As for the view… well, the windows had bird crap all over them from the derelict building next door, which has more than its share of pigeons and their nests. If you leave any window open to let fresh air in, (it’s stuffy) the pigeons try to get in. They do tend to be somewhat noisy, but ear plugs fixed that. You get the odd seagull crapping, too, but I guess they decided that there’s no need to try and clean the windows, as there’s nothing to see anyway. I realise that that the building and birds are not Castle Collection’s fault, but they’re advertising ‘luxury apartments‘ and to be honest, this apartment made me feel uncomfortable and because it was so grotty, I avoided it as much as possible, and I was there for eight nights! Anyway, I managed to clean the vomit off the lounge and the drips off the bed head and wall, but the living room wall and skirting boards defeated me as they were too ingrained. Okay, it was straight after Eurovision, but really? I am a frequent visitor to Liverpool, as am originally from Liverpool and live in Australia, and I thought the Castle Collection was a great place - umm, no. So disheartening. Anyway, the positives - great location and communication regarding access etc was really efficient and friendly. Really easy access. Number 42 Castle St has a lift, but number 25 doesn’t. Car park nearby with discount rates.

The location of these apartments in Cook Street is superb. Surrounded by great restaurants and bars and only a few minutes' walk from Liverpool One and the Albert Dock area. However, therein lies the problem. We stayed in Apartment 2 for two nights - Friday and Saturday and the noise from the surrounding pubs between about 11 pm and 2.30am was horrendous. If you want a good night's sleep and you're staying at the weekend I would suggest you look elsewhere. Such a shame because the apartment itself was fabulous. Spacious, well equipped, clean , high ceilings, character features and all in a great location at a great price and the communication was excellent beforehand. I imagine the building is listed which means you can't have double-glazing but perhaps some secondary glazing would help. We bought ear plugs for the second night and they helped.

The location couldn't have been better. Between the shopping and the waterfront docks. We were in flat two right at the top so lots of stairs. Bedrooms are partitioned with partial height walls and no doors which was ok as we were a family but there would be no privacy if two couples were sharing. My daughter did find the bed very uncomfortable or though ours was ok. The noise levels in the area were ok and stopped by a certain time. The thing that kept me awake though was a constant ticking noise coming from what I assume was the water heater or electric meter through a locked door in our bedroom. The only other thing was the taps in the shower were not easy to turn and adjust so very hot showers so i would suggest they need looking at. These are all minor things but could do with looking at.