韋斯特福德麗晶飯店&會議中心(Westford Regency Inn & Conference Center)

Great clean place with very nice helpful staff. The location is perfect…close to restaurants and shopping.

Pool was closed for an unspecified amount time. Wasn’t made aware of this at the time of booking or even told by staff when checking in. Had I known before check in I would have attempted to make other arrangements since the reason I even booked this hotel was because it had an indoor pool. The room itself was alright but pretty dreary. The staff were the most unenthusiastic people I’ve ever net. The lobby felt like I walked into the twilight zone. The outside of the hotel is cute but once you’re inside it’s lifeless in there. They also still use legitimate keys to enter the room which just feels like a big lack in convenience and safety. Overall I wouldn’t stay here again - even if the pool was open.

The woman at check-in was less than welcoming or friendly. There was no Chit Chat or niceties. When I got to my room, I was surprised to hear a dog barking because I did not see on their website that it was a pet friendly hotel. That, on top of the screaming child two doors down, was a bit loud, thin walls. As there was a torrential rainstorm outside, I did not expect my room to be as damp or musty as it was, but that accounted for the dehumidifier in the hallway was my guess. I decided to take a shower to relax; however, there was a note stating the bathroom door had to be closed so as not to set off the alarm. Problem being, the bathroom door did not close, as it was hanging on by a thread. I called the front desk but had to leave a voicemail and no one ever called me back. So no shower! For the amount of money Westford Regency charges for a night, there is a lot of room for improvement. When I checked out the next morning, I mentioned the bathroom door to the gentleman at the counter, and all he said was oh okay. While the outside looks very nice, and the lobby is nice, it was an extremely disappointing. Thankfully I am not in that area often but if I have to be again, I definitely will not be staying here.

Terrible stay. Room reeked of smoke and I called the front desk several times. Woke up with a sore throat and caughing. No one answered. I couldn’t go downstairs because I had my infant with me and he was asleep. Called and called no live person. There was NO ONE at check out! So frustrating.

Booked the room specifically to use the pool with my daughter. The pool has apparently been closed since February and it is not mentioned on the ******* website. It said it had a pool when I reserved the room…

I had booked this property through your website which I have been using for years! When we arrived they had no reservation in my name! Causing my husband to then make a new reservation under his name

The property is very old and dated. The pipes were banging and it was not up to standard from our previous hotel stays.

My stay was great. Only one thing wrong. I took a shower and the water didnt drain. So I told them at front desk so it could be repaired before the next customer came.

Air conditioning wasn't working in all area. In the hallways there were dehumidifier that were not empty on time making the air smelly and stuffy