小石城西希爾頓Tru飯店

Nice please clean and I will be booking agine

In the span of three days our room was never cleaned or fresh towels delivered. When we talked to the front desk, they checked the housekeeper log. The housekeepers had checked off that they cleaned the room but did not. The front desk would not assist because it “wasn’t their job”. On the second night someone did bring up a fresh towel but didn’t take the used ones. We will never stay there again and wonder why we paid $500 for no service and dishonest workers?

Unfortunately, the blankets on the bed were extremely thin and because they had a large group of people that had checked out when we arrived, they did not have any "clean" extra blankets for the beds, so they provide us with two bedskirts, which I thought was odd. So, we had to drive to a nearby Walmart and purchase two comforters. When checking out, the staff did not appear to sympathize with the inconvenience of us having to provide our own blankets.

We got in to the hotel later around 10pm on 2/27 upon entry to check in I was not greeted, I had to asked the associate if I could check in. After giving my name he took awhile to look on the computer then asked (not so kindly) if I still needed the two queen beds I booked for because the hotel was over booked and he might have trouble getting me a room. I booked the room days ago and had already paid for room. I said yes the reservation I made is what I need…. He then say ok (sarcastically) then proceeds to tell me he has no keys to give me to my room, then ask if I have the Hilton app because I can use a digital key if not I won’t have a key… I said no I don’t have the app. He then not so kindly tells me to go get my stuff and come back because he will have to take me to my room and let me in the door because I won’t have a key unless I get the Hilton app. I’ve not ever been treated so rudely at check in before. He neither asked my for my ID to confirm it was me nor did he provide me my room number or the WiFi password. We had a long drive in and I had a sick child. This treatment was very poor. Not to mention we were given room 210 and the TV was leaning against the wall due to being broken. I do not recommend this location.

Room was Clean. Front desk was nice. We stayed in room 306. We notified the front desk of the constant stomping and running up above us. Front desk said he TRIED to contact the room and wasn’t able too, but said he never knocked on the door. We had to get up out of bed, get dressed and go down to front desk 2 hours later, at 11:50 pm. The loud noise above our room persisted and was even louder. Front deck gave us another room, although it was annoying that we had to move our stuff from one floor to another at midnight after driving for 9 hours. All we wanted was to sleep. My husband and I feel like the staff should have and could have done more to control the other guest.