亞特蘭大東 - 利松尼亞智選假日飯店及套房

Hotel was booked to capacity but was still letting people book rooms. Attempted to check during the night after driving 12 hours. Was told by front desk that they will process a refund and cancel room. The hotel canceled the room and never process the refund.

When we arrived there was no body in the front desk so we had to wait like 5 minutes to check in. Next day we asked for towels since there were only 4 (we were 5 in a room for 6) the lady said I don’t have any available. Later I requested in the front desk, nothing happened. Breakfast time is listed 6:30-9:30 so we went at 8am, there was cereal but no milk, they have tea but no hot water, no coffee. I asked the front lady if they will bring milk and she replied “we don’t have, there is chocolate milk” so I explained “I know but is for cereal and she just said well that’s all we have”. Next day not even the coffee machine. The floor was dirty and the strong smell of ********* invaded the hallway. The elevator had a problem in the second floor, we thought that is was broken and we’ll be stuck in there. Certainly a really bad experience.

The front desk clerks were extremely helpful and nice. The housekeeping staff and staff that assisted with breakfast were extremely rude. We had to travel to the first floor from the fourth floor to get ice. My bathroom door wouldn’t close all the way neither would my room door.

Original booking I had asked for ground floor due to my mother having difficulty with stairs and not using elevators due to claustrophobia. Audrey our check in person absolutely amazing personality and customer service however, could only go with what was in the system. No details noted referring to ground floor room. I confirmed days prior and was told ground floor was available. Room availability was 4th floor or 2nd. In the end we went with the 2nd flr room for 7 days. My Mom was too tired to shift to another room and decided to do stairs. It was inconvenient and taxing for her at 84. The room was nice. Breakfast not much variety like other Holiday Inns we have stayed at previously.

Staff came and knocked on the door before it was time to check out. So I had to Rush and get ready. I didn’t like that.

Room was okay, stuffy and hot. Bathroom toilets had to call plumber. The luggage cart was defective

Safety hazards. Dirty nasty filthy rooms. When I raised a concern, I didn’t feel like I was being heard by the general manager. The rest of the staff was super friendly and accommodating. The general manager does not need to be the general manager, unless he can solve the problem. I will never stay at a Holiday Inn express ever again. This was THE absolute worst day I’ve ever had at any hotel I’ve ever stayed out in my entire 40 years of life. The general manager wrote me a three sentence email to my four point statement email. Did not offer me a resolution. He blamed it on renovations. Again, I will never stay at a Holiday Inn express ever. Clearly they don’t care about their guest. The milk at breakfast was expired, and I took a drink and got nothing but curdled milk in my mouth. Still no concern was taken seriously.

Great atmosphere. Friendly staff. Clean lobby and parking area. Property is well maintained.

I was unaware that we would not receive maid services during our two night stay.