利西亞斯普林斯希爾頓Tru飯店

Hotel canceled our reservation when we didn’t show up in time. Their check-in policy is hidden and it is not immediately noticeable. No one from the hotel notified us. ******* did not notify us. It was just canceled. Upon arrival the front desk agent scolded my husband and I and wasn’t very friendly or nice. And then proceeded to wait on the phone with ******* before checking us into another room and dealing with the payment. They managed to put us in another room, which we appreciated but having to deal with this at 5:00am after driving all day made us never want to stay in a Hilton hotel again. Never thought I’d rather stay at a La Quinta. I want to say that the fact that the room was very clean, the hall way wreaked of mildew/mold and irritated our lungs. I have a mold allergy that hasn’t been triggered like this in years. Avoid this hotel if you’re going to be in the area for Six Flags. There are plenty of other hotels to choose from and we wish we’d done that originally.

I stayed at this hotel for 4 nights and during my stay the housekeeping did not come to my room once. Had to use just 1 towel for the whole week, and the garbage in the room was not emptied out. The only staff members here that were nice was the 1 woman that prepares the breakfast in the morning, everyone else didnt want to hear from you because you were interrupting their time on their cell phone. Social media was more important than their job.

The service was great, the hotel/room was extremely clean, breakfast was great. My only complaint is we stayed on the ground floor next to the road and it was pretty loud. I had difficulty sleeping the first night. The area was also accommodating with lots of fast food, walmart and highway next door.