利西亞斯普林斯希爾頓Tru飯店

Hotel canceled our reservation when we didn’t show up in time. Their check-in policy is hidden and it is not immediately noticeable. No one from the hotel notified us. ******* did not notify us. It was just canceled. Upon arrival the front desk agent scolded my husband and I and wasn’t very friendly or nice. And then proceeded to wait on the phone with ******* before checking us into another room and dealing with the payment. They managed to put us in another room, which we appreciated but having to deal with this at 5:00am after driving all day made us never want to stay in a Hilton hotel again. Never thought I’d rather stay at a La Quinta. I want to say that the fact that the room was very clean, the hall way wreaked of mildew/mold and irritated our lungs. I have a mold allergy that hasn’t been triggered like this in years. Avoid this hotel if you’re going to be in the area for Six Flags. There are plenty of other hotels to choose from and we wish we’d done that originally.

I emailed and called this hotel to let them know my boss was going to check in after midnight. They assured me everything was good. After traveling all night when he arrived at the hotel they gave his room to someone else. It took my boss two hours to find another hotel. At three Am he finally was able to lay down. I called the hotel the next day. All they could say was, well he can check in now…. Wow!!

I stayed in two different in occasions in one week and the rooms were clean crisp, odor free, bathrooms spotless. Staff was super friendly and helpful. Breakfast was excellent. only downside is that I would've love to take a dip in the pool but was down for maintenance for a memorial weekend, which I wouldn't have expected. I still give you a 4.9 star rating. Keep that pool ready for a complete experience.