Lisbon's Heartbeat Your Premier Address

When me and my family first saw this apartment we were very pleased with the pictures and what we saw in person. We stayed here for 2 nights and on the first night after we came back from dinner, the ceiling in the master bedroom was leaking which soaked up the mattress and part of the couch. following this, for both nights we heard continuous loudness and chaos from the hallways from other visitors as late as next day ,we notified the tenants but sought no compensation for our losses.

We have booked the 2 Bedroom apartment at 3rd Fl. After we check into the apartment, the master bedroom's ceiling was leaking badly and the water soaked into mattress, blanket, floor mat and the couch. We contacted the hotel management team, he said will try to someone to check and fix the leaking issue. At the end, no one show up to check or fix the leaking issue. They water leaking only stopped after midnight. We were unable to sleep in the master bedroom, 3 of us have to share one bedroom, without any privacy, total messed up our holiday. The team advised us at late night that they could not find any one to come and will discuss how to compensate our loss after check out. We contacted the team to discuss how to compensate our losses, they did not respond our email or WhatsApp, totally ignore. The location of the property is not very safe and noisy. For the two nights we have stayed, we heard continuous loudness and chaos from hallways from other travelers as late as 3 to 4 am. Overall, it is very bad experience how the team handle their travelers, and did not honor the booking. Poor and lack of communications to fulfil their responsibility. I have contacted ******* to request a refund, ******* has reached out to hotel team, they ignore the request from ******* as well. Please do not let this team to scam you of how their handle their customers.

We were able to access many of the sights walking. Also convenient to metro and trains for day trips. The apt was very comfortable and spacious.