The actual guesthouse itself is not the problem, as it is nice. The core issue is the disorganization and chaos that ensured once I arrived that lasted literally the entire time. I specifically stated the time I was coming, what I needed (wifi to work) and once I arrived, there was NO ONE to answer the front door, so I was forced to wait outside for nearly half an hour alternating between calling the contact number that was never answered and ringing the front door, which was also never answered. Eventually, someone that lives in the building came out, and I walked in. When I reached the front door of the guesthouse, I found the door wide open, yet NO ONE was inside. Unsure of what to do, I placed my bags in the living room and area and waited. And waited. And waited. A few hours later, I still had NO wifi, no one was answering my phone calls, and there was still no one inside the facility. Finally, I contacted *********** and the owner/manager answered me, apologizing for everything. But I still did not have the wifi and since by the time I ensured that I could leave and return with the door key, everything nearby to buy food was closed. Then, other guests arrived after me and had even worse fates. One had stopped by in the early afternoon, and when no one answered, he left and came back late in the evening. He had flown all the way from SOUTH KOREA and had to walk around with his bags until late in the evening. Then, another guest, from France arrived, and just as I experienced, the room arrangements were incorrect, so we improvised between us. Now, I was offered a full refund, which they basically had no choice but to give me considering how inept they were in checking me in and leaving me outside on a very busy and darkly lit street that resembled an alley. Later, I found out fro other guests that had been here for a few days that it was just more of the same, proving my case that the place is just terribly run. Now, beause I could not leave a review on *********** because that's where I booked it and cancelled, I made it a point to leave one here so that people coming here in the future know to avoid this place. The staff I encountered was fine, and it was not their fault. It starts from the top and if the management doesn't have the proficiency to take care of the basic needs of their guests, then they really should NOT be in business.
很好
47 評價