巴爾的摩BWI機場麗怡飯店(Country Inn & Suites by Radisson, BWI Airport (Baltimore), MD)

I do not know where to begin. It was the worst experience I ever had as a customer who is just looking to check into a hotel that I have booked. First, I arrived at the hotel around 7 PM EST. There I went to the front desk where I was supposed to check in without any problem. Instead, lady in the front desk told me that my reservation was cancelled due to my card being declined. But also that they do not have any more rooms left? Are you kidding? Let me tell you this. I have never received any notification from Trip app nor got any email about issue with card. And when I checked my bank account it literally shows that purchase was not pending but completed. I work at a credit card agency so I should know this better. When I showed the lady in the front that my card was charged with no issue and never refunded or declined she decides to call someone and comes back saying she DOES have a room? Like how does this make sense? So they magically make rooms be available? I have a gut feeling that she was being racist against us (Asian) thinking that as travellers we can't speak English well and does not know alot of how things are like in US. Hey guess what? I've been living in the US for more than 17 years haha. That was the worst experience of my life hope no one else gets treated this way.

我在晚上 11 點 40 分左右到達 BWI 並趕忙從酒店打電話給班車，因為他們早些時候告訴我，如果我在午夜之前不打電話，我會 我自己搭車去酒店。我很緊張，因為這是我第一次獨自旅行。我在晚上 11:50 打電話給他們哇！但是很多 時間在 12:00am 之前。所以我想，首先他們讓我保持等待……然後掛斷了，下一個電話……無人接聽就掛斷了。現在我在發呆。 終於有班車在……15-20 分鐘後到達，呵呵？？所以我一個人在午夜獨自站在那裡（一個 55 歲的女人） 半小時過去了...我再次給酒店打電話，有人接聽並不容易。哦，班車滿了，有人告訴我，他們必須再派一個， 真的，還有 15 分鐘沒有穿梭巴士，半小時後，我看到穿梭巴士，它來了……當我尖叫着停下時，它從我身邊飛過！ 她四處走動，10 分鐘後，她終於在凌晨 1 點 15 分到達這裏，然後説她去過那裡。他們告訴她 DOOR 15 我説我在 位置 15. 在我還沒到酒店之前就瘋了，一旦到了那裡......要買一個裝滿蘇打水的冷卻器而不是一種減肥蘇打水......我要睡覺了。 沒有毯子？衹是床單我很冷所以我去前台要了一條毯子，對不起他們被鎖了，這裏還有一些床單。 平心而論，他們看起來人手很短。房間很乾凈但是不值這個價

Amazing experience, very clean and perfect hotel for anyone. The front desk people were amazing and very helpful!

The hotel stay was a good one. We did have an issue with the microwave, but it was fixed promptly. Hotel staff were friendly and extremely nice., would highly recommend this hotel. The price was reasonable for our budget. Great stay. Great place Ann’s it smelled good.

Very run down rooms. Extremely damp rooms despite trying to adjust thermostat. Shuttle to airport didn’t start early enough for our early flight and we had to pay $40 for a Uber to take us 5 min away to airport. Very disappointing.

There were a lot of things that were wrong two were fixed right? Also, the hotel refunded me a night, but I guess I have to go through *******. They told me to get the night reimbursed to me from ******* that they should send it to me

We were there for Christmas night as we were visiting family for the holiday. As always the staff was lovely and the service was great. Jenn at the front desk was especially helpful and friendly.

We chose the property by its location, shuttle service to BWI, and positive experiences at other Radisson properties. Radisson properties have nice furnishings and finishes that are welcoming and clean. The service from the Front Desk was superlative! When faced with a late-arriving shuttle driver and 6 traveling patrons who had early flights to catch, the manager was courteous, friendly, and reassuring. She made a point of contacting the driver when it seemed he should truly have already arrived. She never shared the issue-- to uphold the driver's credibility, but all was quickly resolved, and all arrived at the airport in good time. We tipped the driver ($40 total) so that he could truly know his service was appreciated, needed, and valued even when early calls affect his lifestyle, cost him gas, etc., to be there!

It was a very nice, clean, and aesthetic hotel with great rooms and comfortable beds. All of the staff was friendly and helpful, especially Lori and Kimberlee (not sure if I spelled their names correctly). The hot breakfast was very good, and it was fun to meet lively and friendly people at breakfast.