Residence Inn by Marriott BWI Airport

Had a super early flight to San Diego and wanted to stay close to BWI. Great hotel which was less than a 5 minute drive from the airport. The hotel was under renovation when I was staying there but I love seeing a hotel take care of itself. Should I have a early flight again. I will stay here again.

The experience was great. Erica from the front desk was a very nice person a brings to my family a good experience. Even though they are building it has been a good stay.

The good reviews must be false. I came to this hotel based on the reviews because my son was having surgery in Baltimore. The room was a 2br, 2ba and it was infested with insects. We called and they said they would transfer us to another room. They called back and said they checked and there was not a room without insects and we would have to go to another hotel. We had just driven 8 hours from NC, it was 6pm and they had a huge hold on my credit card and we had to find another hotel. No rooms available except one downtown twice the price and there was huge hold on my credit card affecting my available credit. In order to stay at that hotel which was the Residence Inn Inner Harbor, I had to pay 1000 on my credit card to counter the extreme hold that stayed on my card 8 days from 10/25 until 11 /3 when I called IHG corporate to complain. The hotel rooms are dark and old and in desperate need of renovation. As we left the room, we noticed the entire hotel was infested with bugs. You never look up but as we looked at the ceilings in the halls going back to the front desk, we saw the bugs that we didn't notice on the way to our room. How does the management not see these bugs that are everywhere? It would make me suspicious of bedbugs and I am so glad we never touched the beds. The hotel employee was very nice and she tried hard to find us another room. She gave us 25,000 points but what will that do for me? Nothing. I had to pay for my son's surgery and to have this happen at night was devastating. I called IHG Corporate and they said they would tell the manager. The manager never called to apologize or nothing. IHG corporate was useless except the hold was released. I will never stay with IHG. They can keep their 25,000 points.

i would like to recognize jose here at staybridge. He is perhaps one of the finest genuine helpful individuals ive met. having people like him in your organization makes being away from home tolerable. please recognize him for his amazing service to me and all the guests that have extended stays. thank you steven

The staff is exemplary! This is my first time staying at this hotel. However, it will not be my last. My room was cozy and quiet which allow me a peaceful night's rest throughout my 14 day stay. Myra really went above and beyond to assure that my accomodations were spot on! Both She and Mike made me feel like a "Valued" customer.This will be my Hotel whenever, I visit Baltimore, Maryland.

Great customer service, Myra went above and beyond for us! Hotel was clean, extra pillows, shuttle driver had patience with us since we was running late. Many restaurants within walking distance and outdoor was clean.