巴爾的摩–華盛頓國際機場Homewood Suites by Hilton

Apparently their indoor pool isn’t open to guests any longer (been like that for a very long time.) So, it shouldn’t show a pool exists on their property then - very misleading, and unfair to guests that book based on using those facilities. This is the first Homewood Suites property I have been to (all over the US), that does not have coffee in the reception and especially at breakfast hours! Extremely disappointing, and I can’t understand why they don’t have it available at breakfast. Room was very dated with damage to some doors, and specific carpeted areas smelt of urine. Particularly, in the bedroom, so uncomfortable trying to sleep and smelling urine. I assume that could be from other guests and their pets, but also lets me know, the rooms aren’t very clean. Again, extremely disappointing and not what I expect from a Homewood Suites. Had booked a 3-night stay, and came back to an uncleaned room/no fresh towels, after the first night. I had to call reception to ask for towels and then go down myself, late at night, and collect whatever they had available. The next day, I requested the room be cleaned, while out for all of the day and evening. Reception wrote it down, but there appeared to be hesitation at such a request. Do they not expect to have rooms cleaned, if you are staying multiple days?

Keine Parkgebühren, obwohl angegeben

I’m deeply disappointed with our stay on May 17th, 2025. After a 12-hour journey, we checked in around 8:54 PM only to find a room with no working Wi-Fi, a bathroom door that wouldn’t shut, and broken air conditioning. The front desk staff—Shanee Evans and Magaly—were unhelpful, dismissive, and unprofessional.

Hotel traveler beware! Hotel did not look like the pictures on line. Paint pealing off the walls, most lights were not in working order, carpet ripped , dirty ring around inside of toilet bowl etc. But the worst part of this Homewood Suites BWI was Wes Coates the night front desk clerk. If this is any kind of a first impression person that Hilton has representing their company then they certainly chose the worst person possible for the last 5 years that Wes said he has been working for Hilton. He is extremely rude and belligerent and a downright despicable human being. When I arrived to check in, he didn’t ask for my name or say Hello how may I help you. However Wes Coates told me I was unprepared because I didn’t have a Hilton confirmation number. He proceeded to tell me in front of my employees that I didn’t not have any rooms booked at HIS hotel and instead us sorry guys have a great night. I told him that I booked the 3 rooms through ******* and produced the paperwork saying so. He again sternly stated that I needed a Hilton confirmation number. He proceeded to lecture me harshly even though I am almost 60 years old, that third party vendors don’t give Hilton confirmation numbers and that I needed to call ******* and get a refund from them, and book the rooms the correct way whatever way that is. He then asked for my credit card and when I wanted an explanation why, said it was for incidentals and gave me another tongue lashing.

Great Customer Service I gave the rating I did as we never made the hotel stay as our flight into BWI was delayed then canceled. I had taken advantage of the park, fly, and stay feature. So, the return flight cancellation did not give me the opportunity to stay in room but from initial visit when parking my vehicle, Hotel receptionist was great, lobby was well lit and clean, and when I called to inform the Front desk of our delay, and possible non arrival she was very polite and understanding.

Instead of staying at Homewoods, where we were booked, the hostess at Townhome gave us a room there instead. So we got charged twice for hotel rooms. Not happy!