希爾頓飯店-BWI機場(Hilton Baltimore BWI Airport)

When I first arrived there I booked a king bed and was later offered a queen 2 bed room because the king beds was in the negative, then the second night woke up to the hot water not working in the whole building had to leave and go take a shower at another hotel

Great hotel - we arrived late in the evening and staff was super friendly helping us get checked in and ordering food. Hotel was super clean and cozy!!!

The hot water didn’t work in the hotel on the day of our departure. We all had to take cold showers. Very unpleasant. Staff was great though.

飯店離機場很近。我選擇這家飯店是因為游泳池。然而室內游泳池很冷。大多數成年人無法進入游泳池。 大廳不提供免費咖啡。 即使是較老的電影，電影租賃費也是 20 美元。 晚上11點，孩子們在走廊上跑來跑去。我打電話給前台，他們派保全過來檢查。 我覺得大廳不是很舒服。

前台工作人員在辦理入住前幫我們寄放了行李，並告知我們第二天早上的出發事宜。他很友善，很有禮貌。

Sink clogged. Shower faucet leaking a lot. Cockroach in the bathroom. Parking was expensive and according to the booking should have been free.

I was happy with the room, the bed, the cleanliness, and especially the staff. There was an amazing receptionist who was alone handling 10 customers at a time. This should not happen if the manager cares about employees. She worked with tens of customers at a time all evening... till late at night. I came several times back to buy food and items from the convenience store and she was juggling the check in and check outs, plus the food items and phone calls about the shuttle. She did great, and was king and nice to all - but this type of staff exploitation is not OK. Not for the income and revenue the hotel makes....

I needed a place to sleep after a midnight flight arrival...Hilton front desk were terrific- friendly, helpful,,,..courteous... nice room...great find... Noon check out... perfect!