緯度 13 度飯店

Lovely setting but watch out for unauthorized charges on your bill, likely to not be resolved by the hotel once you have checked out and paid. Also expect unresponsive service to some requests and having to ask many times to get them resolved. Generally, an attitude of taking advantage of customers' purchasing power--be very careful of extra charges or elevated prices.

I recently stayed at Latitude on two separate occasions, a few days apart. Both stays were disappointing. I have previously stayed in a junior suite room and found the layout and condition of the room to be unsafe. On this occasion I purposely booked a different room type, however on both occasions I was allocated a junior suite on arrival. I queried this but was told no other rooms were available, despite a different room type being booked. During my first stay there was heavy rain which caused water to come through the ceiling, directly above the bedside table where my phone was charging. I called reception and someone did arrive quickly however the solution was to leave a cup out overnight to catch the dripping water. Later that evening there was a loud bang and my room lost all power. The junior suite layout with a creaky mezzanine and open staircase felt even more precarious in the dark. I could see that there were other lights on around the hotel so called reception who advised they had someone working on the issue. I asked for a torch but they apparently did not have any (which was surprising). Eventually I was told that the issue would not be fixed until tomorrow, and so I was moved to another room, late at night and in my pyjamas, to sleep. In the morning I returned to my original room to pack up my things and check out. No apology or recognition of the inconvenience was made upon check-out. On the day of my second stay I arrived after the advertised check in time but was told my room was not yet ready. I was told it would be 30 mins and that someone would advise me when it was ready. I eventually followed up with reception myself to get the key. It would have been nice to have perhaps been offered a drink while I waited, and to have been informed when the room was ready, but this did not happen. The food is good but the hotel is otherwise really run down and I was generally disappointed with my stay, particularly given the room rates. On my second stay the pool was empty and the coffee machine was not working. I will find alternative accommodation for future stays.

It's truly a peaceful environment, I especially loved the wellness centre I had a smooth check-in, and the staff were accommodating and friendly. I've never slept on a more comfortable bed in any other hotel in Lilongwe, It's genuinely the Latitude experience!