萊森派克卡斯特住宅飯店

Après avoir fait plusieurs séjours par le passé j'y suis retourné récemment. Intérieur et extérieur vieillissant, oreillers sans consistence, serviettes de bains anciennes, couettes manquantes donc rapport qualité prix vraiment excessif, je n'y retournerai plus malgré que j'aimais bien cet endroit

While we enjoyed the beautiful views at this hotel, we were extremely disappointed by the surprise fees that far exceeded the actual cost of the room. Upon checkout, we were charged for things we were never informed about, including a fee for the crib—something we've never been charged for at any other hotel, and it was never mentioned beforehand. On top of that, they automatically charged our card with outrageous fees, like 60 CHF for a towel that they claimed had stains. We were also hit with excessive "additional hours" cleaning charges that were billed at three times the average salary of a housekeeper. As frequent travelers, we've never encountered laundry or cleaning fees like these. We tried contacting the property to resolve the issue, but they responded with rude and unhelpful emails. Families and large groups should steer clear of this place. The hidden charges and poor customer service make it an experience I cannot recommend.