奧黑爾近羅斯蒙特Hyatt飯店(Hyatt Rosemont Near O'Hare)

Highly recommend, great service . This is my go to stay every time I travel to Chicago! Food is amazing and great location . Easy to get to and from the airport .

I emailed twice to check on the shuttle details and tell them exactly when we were landing and of course, we waited for the shuttle, but it was at least 25mins late, before we gave up and took a Lyft. No one answered the front desk phone, and the phone number given for the shuttle, doesn’t lead to a person - the line just hangs up. Super frustrating- and the front desk person was unapologetic. Not the best welcome.

When I went to check out they wouldn't give me a receipt. They informed me that since I had made y reservation through ******* I would have to get it from them. I then asked them for a receipt for the $50 of mine that I had to leave as a deposit on my credit card. They tried to tell me that it wasn't a charge it was a hold on my checking account for $50 and that it would go away in 5 TO 7 BUSINESS DAYS(wE ALL KNOW THAT every DAY IS A BUSINESS DAY EVEN SATURDAY AND SUNDAY) ! To which I responded with if I do not have access to the $50 than it is a PENDING CHARGE not a hold. I also let them know that in this modern day of Information Technology that a hold for $50 should be reconciled at the end of day that you check out. This is just another way for a major company to hold onto your money and maybe not even give it back if you're not checking your bank accounts. So after many calls to ficticious managers they put someone on the phone with me who was not a manager but a securtiy officer. I wanted to give them cash for the deposit because this is one of the few business's that is still functioning in the reality before computers by using the line "It's on hold and will be released in 5 to 7 business days. but they refused because they want to hold your bank accounts hostage. So they gave be a blank piece of paper with their logo on it for my receipt for my $50 deposit. My checkout was Saturday 1/6/24. It is Friday 1/12/24 and they just released my $50. No letters left cant finni

I'm giving this hotel a low rating due to the inaccurate information regarding the schedule and arrangements for their airport shuttle. If you call the hotel phone number there is an option for "shuttle information" where there is a recording indicating that the shuttle runs 24 hrs per day, at 15 and 45 on the hour with pickup at the Shuttle Terminal Gate 1 at Chicago O'Hare. Moreover, I received a text message reminder of my stay with that same information. Accordingly, I went to the Indicated pick-up spot on arrival (10:30pm). No shuttle came at 10:45pm; ditto at 11:15pm. At 11:30pm, I decided to call the hotel. Not easy to find the phone number, as Googling gets you the main Hyatt reservations number. When I finally got through to the front desk they informed me that after 10:00pm the shuttle only comes when you call to request it. So basically I ended up waiting more than an hour for the ride from the airport to the hotel.

Disappointed that this hotel and so many choose to charge $25 a day to park in addition to the hotel room. Prices for food (ie. $9 for a yogurt with a little granola and fruit). The buffet items ( pancakes were under cooked and the potatoes were lukewarm at best). Cups were missing some of the time in the lobby by the water jugs.

At check in the gentleman was so kind and bent over backwards for the gentleman checking in before us. They spoke in their native language and took a long time. I stepped up he hurriedly tried to get us checked in and then charged me an extra $25 for parking when he didn’t to the man ahead of me. The property itself was excellent the staff not so much.

Shuttle to and from the hotel was great. Travel to airport top and bottom of the hour. Designated pick up area from ORD. Follow signs for Bus shuttle. Staff of the hotel were courteous and helpful. Convenient in-house bar and restaurant. Walk across the road to the ****** for more entertainment. I did not have a car but seem to have parking out back. I would stay here again.