達拉斯路易斯維爾Residence Inn 飯店(Residence Inn Dallas Lewisville)

I chose the facilities and location on purpose,however the pool was closed due to inspection not complete. Breakfast was fine but somewhat cold. Service at desk was excellent--staff friendly and went out of their way to be helpful. Housekeeping staff was not thorough--found dirty underwear behind desk and under couch and there was a very strong mildew smell in the bathroom. Hall was not vacuumed and when we asked for a room cleaned, it was not done very well. I am assuming they were short-staffed like everyone else but they should address the mildew, which is not healthy. I loved the fact that there was a full kitchen and we were able to be on the first floor.

The hotel canceled my reservation 39 minutes after check in time due to a "maintenance issue with the room" even though they were aware of the issue the night before they waited until we were almost there to check in to call and let me know about the issue.

We travel with our two small dogs and we've always been happy with Residence Inn properties to this point for accomodations. Pet fee is steep at $150, but what are you going to do? Unfortunately our room was full of pet stains, smelled like urine, holes in the curtains from dogs biting. Outside doors were non operational to take the pups out to go potty, so we had to prop open the door to avoid having to walk all the way back to the front entrance. No poop bags... You get the picture. Would I return to this property? Absolutely not. Would I return to Residence Inn overall.... That's in question. I think it's time to start exploring other options.

This hotel is worn out, dated, dirty and moldy. Residence and Marriot are good names in their business, but this place brings them down. It looks like there's been no remodeling since the 80s - walls are damaged, carpets stained and torn, fixtures broken. Our room was very dirty - carpets, walls, kitchen area. The mold was terrible - black stained walls, carpet soaking wet with drainage from the air conditioner. There was even a mushroom growing up from the soaked carpet. First night - spider in the bed; second night - roach in the bathroom; third night - bugs in the towels. We checked out early.

Do not stay at this hotel! It’s outdated and extremely dirty. I found random hairs in my bed that was no mine. I also found other hairs in the shower. It was so bad that I reached out to ********** and got relocated.

This was by far the worst hotel I have stayed at in the past 15 years. The tvs did not work and waited 5 hours to see if they could be fixed. The staff was kind and apologetic but it was not their fault. The rooms are old and there was hair on the bedsheets, almost looked like they hadn’t been changed. I only stayed because it was too late to try to find another hotel and I was tired and frustrated by this point. I wasn’t able to sleep at all so I sat up most of the night in a chair after finding so much hair on the sheets. Hallways were dark and filthy floors. The restroom vent had piles of dust on it. This is not what I would expect from a Marriott hotel. I might as well have slept in my vehicle and kept the money in my pocket. This hotel seriously needs a whole makeover for the area it is in.

We had 4 people reserved for room but had only 2 towels and when we were ready to get sofa bed read for kids there were no linens for it. Husband had to go to front desk then wait till they ran upstairs to get some linens. Air conditioning unit made very loud noise whenever it cut off, kind of a banging noise. Lawn service came through at 6:30 in the morning. Used needles in the parking lot.