Holiday Inn 斯蒂文尼奇(Holiday Inn Stevenage)

Comfy beds and friendly service I would definitely stay here again and would recommend it!

Nice hotel and friendly staff. Clean room and comfortable bed.

Perfect location and the price superb

Great staff and excellent rooms.

So upon arrival was good then the staff made remarks over my daughter so I phoned downstairs the fire alarm fell off I wasn’t told about early breakfast on the Sunday so missed this and got told I couldn’t have a refund had to pay £50 for a tab I wasn’t able to order nothing as a lady opens a tab twice with out my consent over all not happy and would like a refund wouldn’t recommend had staff constantly coming up !

Je n'ai pratiquement pas dormi de toute la nuit. Les fenêtres étaient de mauvaise qualité et le bruit de la circulation se faisait facilement entendre. Cependant, le pire problème, c'est que les vents violents cette nuit-là faisaient bruyamment quelque chose à l'extérieur du bâtiment, juste à côté de ma fenêtre. Je me suis plaint et le directeur de l'hôtel ne pouvait m'offrir qu'une chambre à l'avant de l'hôtel qui faisait face à la route principale et qui recevait toute la force des vents. Sa seule autre solution était de m'offrir des bouchons d'oreille. J'ai donc passé une nuit blanche qui a été rendue plus problématique par le fait que j'avais 3 heures de route le matin du départ dans une voiture de location que je ne connaissais pas. Le directeur m'a donné un parking gratuit (valeur de 12 £) en récompense, disant que rien d'autre ne pouvait être fait car j'avais réservé via ********** plutôt que directement auprès de la chaîne d'hôtels. Je ne reviendrais pas ici même si l'hôtel devait me payer pour le faire !!!

No water to wash and shower. When contacted reception told it would take 5mins when it was obvious that there was a major issue! Very unhelpful customer service and worse than none existence. Because I booked via Hotel.com they refused to compensate and deflected the issue explaining how they rate. The inconvenience of no remote to watch TV is insignificant compared to no water and not being able to shower prior to a business meeting. I won’t be staying there again, there are other chains that care and neither will my colleagues.

Stay was great. The ladies at the front desk were very friendly and helpful and the room service waitress was friendly and went out of her way to help. The only let down is that the disabled parking was full of cars without a blue badge. Was told staff use them to stop them being used by people who are not disabled. Fair enough, but there should be a sign by the bays to inform disabled parkers that they need to let the desk know a car needs to be moved so the disabled person can park. Otherwise many would not have checked as I did and would have had to park further away in the overflow car park.

Fantastic!! I don’t normally enjoy Holiday Inn but this one was amazing . Great hotel great service