We had a really horrible experience in this hotel. We booked 2 rooms Suite from 23/06-25/06 , because of long ride to the hotel and long time spending on the border we came to the hotel 24/05 at 19:00. The lady on reception named Stefani was very rood and ill-mannered, she told us that hotel resale our rooms for other clients because we did not come 23/06 (and did not call to her and told that we will be late, we never did it before in any situation, and each time our rooms, if it was paid , was waiting for us) . According to hotel rules and world rules of check in its not normal. We fully paid for 2 rooms in advance, and in voucher there is information that we can check in from 3:00 pm 23/06 till anytime. It's not the first time that we come not in time to the hotels due to some problems, and every time our rooms was waiting for us, if we paid for it in advance. It does not matter at what time we will come if we paid for it. Its not a hostel or apartment, its 4* hotel, and with no understanding no service and rood talks like with prisoner. We paid for it full price , and why our rooms was resold we did not understand. Second thing is that the lady on reception Stefani was non-polite to us, she did not even tried to find some other hotel for us, we were with kids, she decided BY HER OWN opinion to not refund for us any money (I am not talking about full price, ok, as it was 24/06 and we COME to hotel, and our rooms was resoled, than the hotel should be polite and make a refund of one night from 24/06-25/06) As it is on website of the hotel : ” Will my credit card be charged if I don't cancel and don't show up? Yes, reservations are automatically guaranteed to your credit card. You will be charged for the first nights stay only.” So Ms. Stefani first told me that they did not get any money because they resale rooms, than today on phone talk (I have it recorded) she told me that SHE decide by her own made a 100% fees and she can get money back to us for one night, but she DONT WANT do it, because she did not like how we spoke to her yesterday on reception. So is it normal when some Ms. on reception just make a decision as she want? Not normal for us, we paid money in advance and arrived to hotel one day later (but still had 2 rooms booked and confirmed for one more night). We travel a lot around the world, always book good hotels, and first time have a situation like that! I really hope that I will have an answer for hotel and hope this situation will be fixed. If its not,it will be our last time in each wyndham hotels in the world.
Visited Christmas markets and stayed one night. Arrived early and was given an upgraded room on the 6th floor. The room was clean, bed was comfortable, and after about 10pm could no longer hear street noise. Next morning went to breakfast buffet. Enough variety of selection for me, the coffee was good, and plenty of seating at 7:00am. Both check in and check out were easy. Will definitely stay here again the next time I am in Leipzig.
若想要遊覽萊比錫,萊比錫海波龍飯店將會是一個不錯的的住宿之選。飯店地理位置優越,駕車至萊比錫中央站僅需200m 。旅客們會發現Hauptbahnhof Leipzig、Unterer Park和Burgermeister Muller Denkmal距離飯店都不遠。所有極具特色的客房都配備有空調和液晶電視機,讓您感受到更加貼心細緻的入住體驗。在空閒的時候,去酒吧喝杯飲品放鬆一下是不錯的選擇。如果旅客想在自己的房間舒適的用餐,飯店可提供客房服務。在享受飯店貼心周到的餐飲服務的同時,也別放棄對周邊美味的探索,Cafe Madrid(Cafe Madrid)(地中海菜)、Pho Viet(Pho Viet)(亞洲菜)和L'Osteria Leipzig(L'Osteria Pizza E Pasta Leipzig)(西餐)也許是可以讓您找到答案的地方。飯店種類繁多的休閒設施能為每一位下榻於此的您創造多元化的休閒空間,這其中包括按摩室和健身室。飯店的會議廳和商務中心將熱情的服務與專業的素質完美地結合在一起。品質保證的禮賓服務,讓您真正體驗賓至如歸的享受。
2024.03.01
A beautiful hotel with absolutely beautiful room. The view was gorgeous and the food was really great. Really enjoyed staying there. The employees were also really nice. Nothing to complain about. Absolutely loved it there!
Great breakfast. They serve you tea or coffee at your table and cook your eggs to order. The Green Housekeeping policy at the hotel means they will only clean your room if requested. Highly recommended.
Has been several years since last visit. Pretty decent, ...fitness room available 24 hours, - adequate with free weights, treadmills and a couple of cycles. Weight machine available as well. Pool, though was only open till 9pm. Water dispenser could do with more accessible paper cups.
訪訪客用戶Easy process from start to finish. Bar/reception staff were very nice & professional. Room was clean and had great features (charging port for electronics in a locked cupboard area). The bunks had Curtains for privacy and to stop light. Room was maybe a little too warm/hot - could’ve just been me. Quiet sleep that night which was perfect. Bar on site was small and cheap good beers
訪訪客用戶Im Rahmen eines Konzertbesuchs haben wir eine Nacht hier übernachten dürfen. Check Inn lief unkompliziert und schnell. Das Zimmer war sauber und ordentlich, gut gepflegt. Betten waren bequem und im Bad keine Spur vom Vorgänger. Die Lautstärke vom Flur war nur leicht zu hören. Das Frühstück war für den Preis sehr gut, toll angeordnet, reichhaltig und der Service sehr zuvorkommend. Alles in allem eine gute Option. Das Hotel an sich und die Räumlichkeiten sind etwas in die Jahr gekommen tun der Nacht aber keinen Abriss. Zu den Ladestationen im Parkhaus sei noch zu sagen das sie Anmeldung über die App nicht funktioniert hat. Die App erkannte die QR-Codes nicht. Allerdings haben die Ladesäulen einen RFID Leser so das gängige Karten erkannt wurden. Wenn man Glück hat und kein Verbrenner dort parkt könnte man also über Nacht auch sein Auto laden. Leider ist dies nicht klar ausgeschildert.
AAleche36I booked a room for a family of 4. However the room only had linen for 3. It took 2 hrs of calling back and forth to get things settled. That was a huge waste of time when we were only staying one night. Although the room was clean, if there were other options I would take them over this.
LLezlee112This was a busy hotel in Leipzig. It was close to the train station and not far from Thomaskirche which was the reason for coming to Leipzig. They room was nice and had a fabulous view of Thomaskirche and the city. Breakfast was good…lots of selections for any appetite. We stayed two nights, eating at the hotel bar for a more casual meal. The staff was helpful.
訪訪客用戶Stayed at this hotel a few years ago and standards have dropped very badly. Greeted by friendly staff in reception, made our way to the rooms which have not been updated in years , terrible beds and pillows . Smell of dogs throughout the hotel especially in the lifts , my Wife drinks de caf coffee which could not be got for the duration of our stay , one of the staff informed us it has been unavailable for months . In the leisure area there was no towels , we rang reception but waited for 30 minutes and still no towels . The air conditioning is non existent! Being English I expected at least one or two channels on tv but not one . Our last night there we had been sight seeing all day and fancied some room service with a glass of wine , we were informed there was no room service available, hard to believe in a hotel !!! There was not even a la carte in the bar/restaurant, all was available was a buffet which looked like something served in a youth hostel . I can safely say we will not be returning here , it’s absolutely shambolic !