On arrival,Reception was casual. We discovered our initial set of room keys were non functioning. Of the replacement keys, one worked and one had to be replaced. The booking card given on arrival was wrong, showing a one night stay rather than two but as there was no access to their booking records, the receptionist could not deal with it that night. Apologies were lacking each time we returned to update our keys; in all we had 4 key replacements. We felt the attitude shown at Reception was quite casual despite the inconvenience to us. Bed not made after the first night, simply the cover drawn over an unmade bed and several tissues left on the mattress, in other words, not attention to detail. Breakfasts were obviously left out on the hot plates for too long so eggs, bacon and sausages were warm not hot. No hot milk for coffee
We had stayed at College Court approximately 5 years ago, staff were helpful, hot food was available at breakfast and our room was properly cleaned and made up as expected. This time round the whole feeling was of a facility gradually fading away. It was certainly understaffed. We think that what we got was not up to the market value of a a budget hotel where cleanliness, food and other services are more keenly pursued. We had booked through ******* because access to the College Court site was not user friendly and it took over 24hrs to even get a response to our original booking request. We will not be staying again.
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