特爾福德國際中心普瑞米爾飯店

Extremely slow check-in process due to only one staff member that had to be buzzed for help as the self serve kiosk wasn’t working…. There was a very long queue by the time she cam out to which she said “oh… wow”. Whilst the room was a standard comfy, reliable Premier Inn room that’s sadly the only good thing about this stay. You don’t expect to have a “staff member” barge into your room at a very unsociable hour to “look” for a laptop that a guy said was in there. This staff member came into my room just after 5am with no knock on the door or announcement into my room to check if anyone was in there. When I literally shouted at her to stop her from entering she was almost laughing about the situation and claimed that she was helping a “guest” who said my room was HIS (surely this would have been checked on a system), worth noting that my room was opposite the fire exit and at the end of the corridor. There was very little in the way of explaining herself or who she was just a quip of “I am a staff member, honestly” as if that was sufficient in the pitch black darkness of my room. Sadly this has put me off ever using this hotel again and has but me off the Premier Inn brand as a whole. When checking out the duty manager was lovely and very apologetic, even explained that nothing had been handed over to her about any incidents happening. I was given all the details needed to complain and she very kindly explained that her manager would just dismiss it and do nothing without me complaining in a more formal manner as he doesn’t deal with verbal complaints… again very concerning! In short…. DO NOT stay at this hotel as a solo female traveller or even if you are on a solo business trip or likely to have belongings of any value.

As always for Premier Inn... Comfy bed, great breakfast, and great powerful shower! Check inn was smooth had the receptionist was friendly and welcoming. Room 202 had a great view over the square. Very well cleaned! Popped down for Breakfast at 7.30 am to be met by a very friendly lady called Anne. Full of energy and very welcoming. Cant be easy welcoming lots of sleepy faces so early in the morning. Thanks Anne for being the highlight of our stay! Keep being you!

Stayed for one night to attend a conference in the International Centre. Ideally located with overnight parking at a very reasonable £3.00. Unfortunately, the guy who checked me in was one of the most miserable, unwelcoming receptionists I have ever encountered, which made first impressions terrible. Room was OK, bed was comfortable as you would expect for a Premier Inn, shower was good, but cleanliness was somewhat lacking, bathroom felt a bit grubby and the room had cobwebs. The ladies working in the restaurant at breakfast were exceptionally welcoming and helpful and were a credit to the hotel. Overall a mixed review, which with some tweaks here and there could make it far better.

We always stay at the Premier Inn when O visit my mum in Telford. We have always had a great experience. The staff are friendly and very welcoming, the breakfast is great and super value and the bedrooms are functional and comfortable. On this occasion however we had a quad room confirmed but only had 2 beds which meant 2 of us sharing a bed which wasn't ideal and not what we are used to.

We were attending the English Pickleball Open at the international centre so this was a perfect location. Two minute walk there plus easy access to several places to eat and the shopping centre. The staff were friendly and tried to be as helpful as they could be. We didn't eat there so cannot comment on the food. The internet was useless, and as the phone signal for us was also poor, we were unable to use our data to access information. I was given an access code to their premier internet but that would not connect as it went round in circles before dropping out again. It's going to be upgraded, but it was lucky I did not have to work at all as it never connected. The bath/shower was slippery and my husband slipped badly, injuring himself. We did get a bath mat but this should have been in there from the outset. It was very clean with the usual Premier Inn facilities but the internet situation was a total pain.

Upon arrival found the room to be disgusting Spoke to staff who said they will sort it An hour later a different member has brought us fresh towels but has not offered to clean the room which definitely got missed off Bin was full Bath was dirty . Only thing clean in the room was the linen