恩斯萊飯店

I would have sent this privately to Alex Polizzi if I’d been able to ascertain an address but the only ones published online are concerned with her motivational speaking. Her reputation as a hotel inspector would suggest she keeps an eye on her own turf so I write this in the knowledge that though other reviews may be more positive, the criticisms that follow will be taken in the spirit of helpful advice rather than of carping. We were slightly disappointed though to be fair were comparing it to other great country hotels in which we’ve stayed. Most of what follows are small details which would cost little to put right. There were lots of features we loved like the huge bed, ultra thick bath towels and robes (with hoods!), two armchairs in the room, current issue of Country Life. All ticks. I don’t mind (and even like) the antiquated bathroom about which another reviewer has complained. The water was plentiful and hot and there was a table on which to put things. On arrival only one room key was offered, though a second was supplied on request; also, a second suitcase stand (why do hotels invariably provide only one for two guests?). I had to ask for a sheet of writing paper and an envelope because none was provided in the room. The window frames rattled heavily when open, so we had to keep them shut and it was a bit hot in the night. No box of tissues by the bed though plenty of PG Wodehouse. The food…..! Oh !! SO rich, all so creamy and mousse-like, sauces and disguised veg, sculpted at every turn. Artistic creations on a plate reigned supreme. We had to ask about the multiple flavours dotted about every dish to know what we were eating, and over 4 days it was too much. An honest-to-goodness, no frills dish as an alternative would have been welcome. Then, there was such a long wait between courses. At the start of each dining experience a dish of oil is placed on the table and bread is set down. We prefer butter, and said so at our first dinner, but had to remind the kitchen of this on subsequent evenings. On our third evening, still awaiting our first course, the butter took 20 mins to arrive so after about ten, I asked jokily, “Are they milking the cow?!” “No” the waiter said ”chef is preparing it”, and when the butter came it was whipped and soft and shaped into a scoop so had obviously been “created” somehow. Was this necessary? Could they have made a note of our preference instead of presenting oil each time? On the plus side the public rooms were comfy and cosy, log fires blazed, (though not in the mornings unless the room was full). Other guests were delightful, and staff invariably friendly and eager to please. The countryside is stunning and there are wonderful walks.

Lovely warm atmosphere, staff second to none in accessibility, friendliness and service. Room comfy, huge bed, ample clothes storage and power points, two arm chairs, speaking of which: why only one suitcase rack? (So often found in double rooms. We asked for another. Ditto room keys). Also requested a sheet of writing paper not provided in room. No tissues beside bed (provided in bathroom only). Open windows rattled through the night to the extent of needing to be closed. Huge bath, filled quickly with copious amounts of hot water, Food: excellent… IF you like rich platters for every course with numerous flavours injected via seeds, berries, sorbets, and goodness knows what else. We had to ask what we were eating, being at a loss to identify! Could the haute cuisine envelop simpler, less mysterious dishes which are equally delicious? Puddings were so very rich and creamy every evening (though looked like works of art) that my husband had to opt for cheese every time. THAT ASIDE, we thoroughly enjoyed our 4 night stay and the pointers given here are only offered in the spirit of usefulness rather than as overt criticism. We have recommended it to friends.

A lovely lunch in the most beautiful surroundings, made even more special by our wonderful waiter Simon (The poshest Scouser we’ve ever met :-) He was extremely attentive and was generous with his time, making us feel relaxed and valued; nothing was too much trouble. I ate from the Winter set menu and my husband chose from the à la carte. All beautifully presented and delicious. Thank you for making my birthday special.

We visited the hotel for 3 days over the new year period package . We had an amazing time from arriving to leaving the hotel staff could not do enough for guests it was warm cosy with open fire places with big baskets of logs to burn . Our room was warm and welcoming with the most comfy bed and well maintained during our stay . The food through out the stay was of a very high standard and the Gala dinner was very good .and the fireworks at midnight were amazing . All in all a brilliant break with amazing staff. Thank you

Due to the reputation of the owners and the top end price tag, for us at least, we expected much, but we were sadly disappointed. Room 11 - TV in the room was ancient and tiny. No tea tray in the room, but this was delivered on request, however, the plug points were situated in the skirting and the kettle cable wouldn’t reach that far, so the kettle had to live on the floor. Hairdryer was good, but there wasn’t a mirror in the room close to a plug point. Lovely comfy bed but again, plug points were under the bedside table in the skirting, so tricky to get to. Great shower. It was all a bit old fashioned for us, including the food, which was fine but again, a bit old fashioned, with tiny blobs of this and that and carrots you could hardly see 😂 The gardens were stunning and if we do return it would be for an afternoon tea and a tour of the gardens. Sadly we had awful weather and couldn’t explore as much as we’d intended. However, staff were lovely. I’d like to particularly mention Harry, such a lovely lad who made the best Cosmo’s!

A beautiful old building in a quintessentially English Country House setting of formal gardens bounded by a veritable arboretum of majestic trees and the River Tamar. The interior is slightly shabby but in the tasteful way that you would expect your Dowager Aunt’s country home to be. Open roaring fires in all the main rooms and comfortable seating everywhere. The rooms are cosy and whilst the plumbing is dated the hot water flows instantly and without the slightest groan. The bath in our room was quite literally large enough for me to float in when full. The Staff are excellent and seem genuinely concerned to ensure that we wanted for nothing, and the cooking is Devine with different menus each day. In its marketing literature The Hotel describes itself generously but we felt that in every respect it exceeded our expectations; we will be back.