I called 6 hours before check in to find out if we came before 3:00 check in time, would I be able to get into our room. The front desk manager told me there wouldn't be a problem. When I got there at 2:00 she told me that we would have to wait until 3 pm for a room unless I wanted to pay to upgrade to a suite. She did find me a room, it was a queen, and cost less however she still charged me for a king. The handicapped parking spaces are behind the hotel and you need to be able to climb 9 stairs. I asked if the manager was there and she said yes. I asked to speak to him and he never called me. I have stayed at this hotel about 6 times and there must be new bad management. About the room, it's very tired. There was a can light over our bed that flickered on and off all night. I always check the clock in the room and this one was off 1 hour. How long ago was the time change? This is my go to to see if a hotel is well run. This one isn't. My husband couldn't shower because he wasn't able to climb into the tub. The kings have walk in showers not tub showers. In all the years of being a care taker this is the first time that this has happened. Karma will pay that front desk manager a visit. I hope she remembers why. Thanks to the maintenance man that helped my husband stand up. He's one of the good ones.
不錯
96 評價