拉斯維加斯JW萬豪水療度假村

Best vacation ever

Great facility, mostly helpful Staff. The room service is non existent and the quality of the food is fair. The pool needs to be open much earlier or later or both as it’s only open at the hottest time of the day. How do kids handle that?

Nice staff but aging facility. We checked into the hotel on the 10th and scheduled to check out on the morning of the 13th. We were in town for a wedding with our two kids. Upon checking in we were upgraded to a suite by the lovely staff as our room was not ready. Unfortunately upon getting to the room at roughly 10pm the heat never came on and the suite stayed at a rather chilly 63 degrees after the heating unit went out on the roof. We informed the front desk on the morning of the 11th and around 8pm on the 11th the hotel maintenance team showed up and fixed the heating unit on the roof. We also notified the front desk that during the day we lost water and that there were no trash cans in our hotel room, anywhere. We were told that there weren’t trash cans available cause the hotel is going under renovations. There was no running water to the suite to flush toilets or for running water to get cleaned up. Due to the staff not being able to fix this issue we resorted to having to go to a friends house to shower and get cleaned up. Water was finally fixed the evening before we left.

Very frustrating check in service. They couldn’t find our reservation and made us wait for hours after check in time to tell us that. Beautiful resort, terrible service