SSunday SClearly, ”clean” is relative. The hotel has a sheen of dust/dirt. Their standards of clean are subpar. I'm so disappointed in the hotel. Front desk staff was VERY friendly and helpful. One housekeeper had to come and clean again after we checked in and she was super pleasant. Hair on shower wall, greasy tile floors that hadn't been mopped, dust and sand on the desk and other surfaces. Remotes were filthy (I always travel with bleach wipes and the wipes had visible dirt on them from the buttons). The breakfast was ho-hum and the area not that clean. Serving utensils were never cleaned or swapped out. And hot food and Styrofoam plates and bowls is diabolical. The young man was nice. The lady was rude and had on a dirty shirt at 7:30am. Toddler underwear were in one of the elevators for more than 24 hours. Trash can was dirty at 6:55am. The bulk of the housekeeping staff appear to be white women, and as a black woman in the South, they did not feel hospitable (to me, and I know the vibe well). They barely speak even when greeted. I'm a platinum IHG member on a tour with Holiday Inn Vacations. Both companies should be ashamed.
Cleanliness & very friendly staff..we be returning , the view is immaculate, this resort is beautiful....multiple places in range to shop...the experience has been a good one...I will recommend....did I say spacious only downside...1 bathroom in our suite
Our stay was from 8/30/2024 to 9/2/2024. We arrived later in the evening on the 30th of August. We were tired from our journey and wanted to check in as soon as possible. We were immediately taken care of by Jeannie at the front desk. Jeannie was professional, kind, and polite. She checked us in quickly at the front desk and we were relaxing in our room in no time. Jeannie went above and beyond by being a wonderful, joyful, and professional person. Thank you Jeannie, we appreciate you. During our stay we were treated very well by every staff member we came across. I would say that ”Southern Hospitality” is a very real thing because we experienced it first hand. We absolutely enjoyed our stay. Thank you to everyone who made that possible. We appreciate you all.
訪訪客Yo estaba muy dudosa cuando ise la reservación xk mire las receñas y me parecían muy mal. Y 3 días después algún ise la reservación y no me arrepiento a y ami familias nos gusto mucho la ubicación y el servicio. Y el personal es atento. Yo en lo personal si volvería a reservar otra ves y no hay que poner mucha atención a las reseñas que no siempre son lo que dicen