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4.6/5
很好
訪訪客用戶第二次入住了 ，總體 OK.
設施：設施都很新 整體很 OK .
衞生：很好 很 幹 凈.
環境：位置市中心，距離中央火車站距離很近.
服務：沒有問題 很好.
4.6/5
很好
Kkelvin0512好棒的酒店，超出預期，優雅舒適。早餐特別好，雖然是自助形式，但口味和品質非常棒。位置也絕佳，走到城堡廣場而、三分鐘吧！房間也不錯，衞生間很大，很舒適，洗漱用品是法國品牌，一切完美。
4.6/5
很好
訪訪客The hotel is ok. One thing that I noticed was that they forgot to empty the rubbish bin in the bathroom with someone's dirty socks in it. But for one-night stay that was not a big deal. The problem that I had was that I left my neck chain with a silver cross in that same bathroom. Nothing special, not expensive, but that was ”a part of me” :) I left Warsaw and Poland but called the reception on the evening the same day. The receptionist had problems speaking English so I tried by best Polish. She seemed to understand and asked to call the next day. I called the next day about ten times but they hanged up every time. Obviously fixed my number and did not want to bother. I wrote an e-mail explaining the case and suggesting solutions. No answer. I suspect some cleaning lady liked the thing. Sad.
4.4/5
滿意
Ggelatal在我入住的第一晚,我被分配了一個爲殘疾設計的房間,沒有任何通知。由於時間晚了,我筋疲力盡,我不太喜歡它,但我注意到了一些感覺。
第二天晚上,在洗澡後,我意識到整個浴室都溼透了,非常滑,我幾乎摔倒了。然後我在檢查我的預訂收據,我注意到我預訂的房間應該有不同的浴室佈局。當我他們向前台提出這個問題,他們承認由於第一晚超額預訂,他們把我重新分配到殘疾房間,但沒有通知我。
對於不熟悉的人來說,這種設計顯然不安全,酒店工作人員在解決這個問題時沒有表現出誠意。更糟糕的是,他們甚至沒有道歉。相反,他們只是問我想要什麼。這是不可接受的 - 他們失敗了第一晚告知換房,提上來時不承擔責任
最終,在我堅持之後,他們把我升級到他們最好的房間,並提供了兩天的免費早餐。然而,所有這一切都只是因爲我要求它 - 工作人員沒有表現出主動性。他們真的需要更好的培訓。
第一張照片顯示他們送的水果作爲道歉,第二張,第三張照片顯示殘疾人浴室的條件。
第一晚入住時，已經很晚了，酒店人員在沒有通知我的情況下，給我安排了一間傷殘人士的房間。
由於太疲倦了，所以只是感覺房間怪怪的，但並沒察覺有什麼問題。直到第二天晚上，洗完澡之後，整個廁所也是溼的，我差一點就要滑倒。
再看看之前預訂時的收據，發現房間的廁所根本不應該是這個樣子，繼而我到酒店大堂理論，他們纔告訴我，因爲第一天晚上時候，訂單太滿了，所以纔爲我安排這樣的房間。
可是你要知道，這樣的設計，正常人洗澡，是真的很容易滑倒。他們不但沒有誠意的道歉，只是詢問我想要怎樣。
說實話，這難道不是酒店的問題嗎？第一天並沒坦白這不是我原本所訂的房間、繼而我發現後，亦沒作出任何相應的措施、道歉。
最後在我要求下，他們給我換了最好的房間，另外給我送了兩天免費的早餐。不過，這通通都是我要求的，酒店人員真的有需要再培訓。
第一張照片是他們賠罪送的水果。
4.4/5
滿意
訪訪客I stayed here for a few nights on a sightseeing trip and had a lovely stay. The location is convenient for getting around as there are tram and bus stops directly outside the hotel and also a metro station less than ten minutes away (Dworzec Gdanski). You can also walk to the Old town easily. To and from the airport I preferred taking a taxi though as there is no direct line. The breakfast had everything I expected; various breads, cereals and hot dishes such as scrambled egg and sausages and fruit. The staff are polite and welcoming. The rooms are clean, beds comfortable and the only noise I heard was from the odd siren outside during the night (I stayed in a room facing the busy street but was on the 5th floor so that helped). The rooms were very warm though and the air condition seemed to be set to heating only (maybe always at this time of year) so this was a little uncomfortable. The duvet was really thick as well so took a while to get used to. Other than that I think it's a great hotel for the price and location and would highly recommend it. The wifi was also superb, worked throughout the hotel and didn't cut out once.
4.3/5
滿意
DDaffid一開始我想說,位置相當好。步行到中心或趕一些公交車都很方便。一樓的Biedronka也有用。工作人員非常友好和樂於助人,塔A有24-hour接待。我選擇了“高級”房間,乍一看看起來很棒,但是仔細看之後,你可以注意到牆上有一些小裂縫,牆上有小磨損。廚房基本配備,檯面在一個地方裂開(MDF層壓),你已經可以看到這個房間的時間牙齒。櫃子不能正確關閉(起撕裂),在加邊,洗衣機(但沒有粉末/膠囊)和洗碗機(一個膠囊停留3d天),這是在櫃子上的一個螺絲上,有時洗手池下有難聞的味道。客廳不錯,電視有點舊,但有很多頻道甚至外國,沙發舒服。至於衛生間,沒什麼可抱怨的,不錯,有凝膠和熱水,只有白色毛巾有小紅點(可能有些口紅?)。臥室條件也不錯,牀上用品新鮮,電視,唯一的問題是牀後面的硬碰門和不起作用的導頭。
綜上所述,當然在客廳和臥室的加側空調,浴室的清潔度,友好的工作人員,免費wifi。另一方面,我記得最多的缺點是臥室門的問題(可能落在鏈上)和廚房櫥櫃的問題撕裂的鏈和(注意!)未能按時交還押金,我不得不等整整一個月(只是在不接受交易後,銀行才把付款逆轉了)!我還寫了一封關於此事的電子郵件,但沒有收到回覆。
4.3/5
滿意
訪訪客Cleanliness and order every day, the presence of a hair dryer in the shower, comfortable and high-quality gel / shampoo in the shower and soap in the toilet, high-quality toilet paper. Comfortable mattress, comfortable and stylish beds, modern interior throughout the hotel, shower and toilet in the room, delicious breakfast, the staff speaks Russian, Polish, English, convenient location in Warsaw
4.3/5
滿意
訪訪客Went mid-october for 3 nights. Check-in was ok, except need to be proactive to have information (WIFI, breakfast, etc..) Room was big, nice decoration (but was surprised when I learnt that the room is done on request.....) Gym, swimming pool and spa are the the good point of the hotel, Breakfast was bad. First morning i arrived 30 min before the end and i have to go in the Lobby, food was cold. and even orange juice and some plates were empty. For the location, it's not so great even there is a bus stop in front of the hotel. If you want to walk to the old town count at least 30-40 min walk. At the end, hotel is not expensive but 4-5 stars is a bit overrated
4.3/5
滿意
訪訪客The Hostel is located near many good restaurants, convenience stores and bars which is perfect to make an exploration base in Warsaw and relax in the evening. The check in was smooth and easy but there are instructions for after hours because the front desk is not always attended - this includes codes for doors and how to check out if you are leaving very early We booked the queen room and a room with a bunk bed and a single bed. All rooms were quiet and had comfy beds with good pillows. We were supplied with towels but no soap/shampoo but luckily it seems that previous guests left behind some body wash. The queen room was on the fourth floor and did not have a private bathroom but did have a bathroom shared between a few rooms. The queen room was also without coverings for the window and was a bit stuffy - to solve this we draped a blanket over the window and kept it open to keep it cool. Our family stayed in a room with the bunk bed and had a private bathroom and curtains but all bathrooms were a little smelly (from the drains). The bathroom smell issue was easily resolved by keeping the door shut. The hostel has a good common area with a kitchen and many showers and toilets on the main floor of the hostel. The hostel staff appear to be able to arrange tours or make suggestions but we were on our way out of Warsaw so we didn't test this. The hostel has door codes to access the building and the floors with rooms so it felt quite safe. We also appreciated that they had an elevator here which made it very accessible. The public transport system make it very convenient to get around Warsaw and rideshares are inexpensive in Poland. We enjoyed walking and had no issues getting to major attractions in Poland like the Warsaw Uprising Museum, the Palace of Culture and Science, the old town area and many nice gardens and squares. We got a good night's rest here.
4.3/5
滿意
訪訪客We stayed in the large room and really enjoyed the location. We are walkers and found we were pretty centrally located with a 40 minute walk to Old Town, 30 minutes to Warsaw Uprising Museum, 15 minutes to Palace of Culture and Science, 3 minute walk to Hala Koszyki and a 20 minute walk to Lazienki Park. Every direction we went there was something to see. A big plus for the location was that we were surrounded by many fantastic restaurants, bars and cafes. The beds were decently comfy but the hostel is in an older building and being so close to the bars meant the street below was occasionally noisy. The hostel is quite clean and charming though. We appreciated that we had a kitchen with cookware and plates but we hadn't planned to use it - could have probably saved a few dollars if we did though. The large room we stayed in was nicely appointed with a table, chairs and TV. We found the room got a little warm at times but the big windows did a good job at cooling it down but I don't think I would choose this place in hot weather because people can be noisy until 1 in the morning and it would take away from my sleep. As far as we know there is not an elevator in this building and it is quite a hike to get to the third floor to check in so if you have mobility issues you may want to reconsider staying at this hostel. The area for check in has a kitchen and a place to hangout so might be worthwhile if you booked a shared room. There are some small balconies that belong to the hostel so you can sit on them with a book or have a smoke. We were a little surprised that despite booking a large room we did not have a private bathroom. If you need a private bathroom make sure that it says that in the description of the room or you will settle for shared. We didn't mind because the bathroom was clean and available whenever we needed it. We shared it with three other rooms and had no issues with cleanliness during our stay. The hostel only provides a small bottle of soap per person so you may want to consider bring your own shampoo. If the bathroom was unavailable we had the option of using one in another area of the hostel. Check in was kind of fun because it is next to the area where people can hang out so I had troubles hearing the lady at the counter. They understand that their stairs are a little bit of a maze so they will help you get to your room. The key they gave us had a door code so we could get in on our own. You will need to have a smaller bill (ie 5 Euros) for deposit for the room. We were told that we could exit through the stairs near our room but the door was locked when we stayed and we couldn't figure out how to open it. Overall it was a pleasant stay and we found it was a good, inexpensive and central base for us while we explored Warsaw.
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