HMy stay at this hotel was truly enjoyable, starting with its excellent environment that made me feel relaxed right away. What stood out most was the thoughtful shuttle service—after getting off the ferry to the opposite bank, we could simply contact the hotel, and the shuttle would come to pick us up, which was incredibly convenient.
As we don’t speak English well, we initially failed to understand what the front desk staff was saying. We want to give a big thank-you to a kind and beautiful front desk lady—she was so patient with us, never showing any annoyance even when we couldn’t follow her.
Our second thanks go to Zaki, the shuttle driver. He went out of his way to find us, driving around three times when we got lost, but he still came to pick us up with a warm smile the whole time. He even helped us carry our luggage, which made us feel really cared for.
Last but not least, we appreciate the male front desk staff on duty the night of September 4th. He proactively asked how our day was going. When we told him our luggage was broken, he recommended the best store nearby, and we successfully bought a suitable new suitcase thanks to his suggestion.
We sincerely hope the hotel can help us convey our gratitude to these three staff members mentioned above. Being in a foreign country, their kindness made us feel a great deal of warmth, which we will always remember.
This hotel’s service has exceeded our expectations, and we would definitely choose to stay here again!