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4.8/5
很好
YYifang就在京都車站旁邊，極其方便的位置，入口處開始就呈現超奢華感，整個場域設計視覺感十足，如同藝術作品，令人激賞！工作人員的熱情負責也印象深刻，但入住手續略微冗長。房間比一般酒店要大很多！非常舒適的空間感，但房內設計就比較中規中矩，沒有特別驚喜之處，所有設施可用pad控制，對年輕族群很方便，但對於有點年紀的遊客就比較麻煩了，電視無法用pad控制，且無法連結Youtube、Netflix等網路媒體，以新酒店來說有點跟不上。浴室水壓與水溫都超強，有浴缸也有迎賓免治馬桶，但是不提供牙膏牙刷等備品，可以用pad 要求會有機器人送上門，整體算是滿意，但對外隔音不夠好，一早五點就被窗外車輛聲音吵醒...
4.7/5
很好
BBei Beth【交通】18:30抵達關西機場第二航廈，搭接駁車到第一航廈，花8分鐘路程，抵達第一航廈連結機場快線車站，預先購買的電子票卷在閘道口的機器掃QRcode,兌換實體票卷，因為接近Haruka號出發時間，只兌換了自由座，自由座車廂很足夠，不會有站著的人。搭上車19:12，抵達京都車站時間20:40，搭京都市營地鐵到”五條站”，約3分鐘，走上5號出口，一出來就看見飯店，很方便，
【附近店家】一旁的蕎麥麵店也很有名，附近有麥當勞，定食店都營業到很晚。
【服務】入住時有自助check in機，一旁還是有員工協助，大約3分鐘便能入住。房間簡單個人旅行使用非常方便，自行鋪床很有在地生活的感覺，房間提供毛巾，若連續住宿可每天由房務更換。
【設施 】1F，有男士淋浴間，投幣式洗衣機，熱水機，微波爐，交誼廳，廁所。免費提供兩件式睡衣和紙拖鞋自取。2F，女士淋浴間（9間），3間廁所，環境意外的乾燥，乾淨，寬敞，淋浴間提供牙刷、棉花棒、吹風機，洗髮精，沐浴乳（柑橘味）。房間樓層2樓以上，每層樓都有男女廁所，廁所內也提供吹風機、和牙刷，早上很早出門，所以沒有塞車的問題。
好處：
1.不需要帶睡衣、沐浴、洗髮、牙刷牙膏。
2.個人空間，沒有背包客棧的無隔間設計，良好的睡覺環境。
3.離地鐵很近，離京都站1站距離，走路15分鐘即可抵達京都河原町商店街，離開的前兩天因為下雨，但直接進地鐵，便能躲雨。
4.即使很晚抵達，飯店附近也有食物可吃。
5.使用京都地鐵巴士一日卷¥1100，附近有巴士站，交通很便利。
壞處：無。
4.7/5
很好
Nnewmarketmom淡季入住的，提前預定價格十分划算，備註了希望是高層，到店居然給了朝京都塔景觀的房間，應該是upgrade，多謝酒店。看了一下酒店平麪圖，中心的房間是朝天井的，景觀不會十分開闊。之前在大阪天王寺住過Richmond印象就很好，這次的premier不管是吹風機，洗漱用品，handy都是品質更高級了，浴室是獨立的乾濕分離。床也很舒服，電視有中文的，步行到車站大約7，8分鐘。現在京都住宿要額外付稅金，前台的英文日本口音比較重，針對外國人如果有個母語說明的卡片可能會更好，雖然我也聽得懂，比較費勁。
4.7/5
很好
QQiaozhen酒店就在京都站附近，周邊可以買買吃吃逛逛，去大阪宇治奈良嵐山等超級方便，房間不大但很乾凈，10樓有温泉♨️，每天泡一下可以緩解疲勞，自助早餐2500日元性價比不高，我們後面幾天都是對面便利店購買三明治和牛奶解決早餐。順便説一下，日本便利店太好買也太好吃了😋😋
4.6/5
很好
匿匿名用戶非常滿意，不錯的入住體驗，房間中規中矩乾淨衞生，面積也算不錯，電視內容較少開了下基本沒看。網速很快。沒有預訂早餐右轉路口對面有個羅森酒店對面有個餐廳簡單吃吃很方便，經濟實惠。
4.6/5
很好
JJoshLin以下心得分享：
1.位置鬧中取靜，捷運步行2-3分鐘。
2.櫃檯服務親切、語言不是問題。
3.早餐日西式Buffet自助好吃美味。
4.房間乾淨、空氣清新。
5.附近交通便利，到哪都方便。
6.下次家庭旅遊一定會再回訪。
4.6/5
很好
訪訪客用戶京都住宿，我選擇住在京都站附近，這樣去嵐山宇治等地出行交通會非常方便。酒店就在京都站對面，過馬路往裡一拐就到了，拉着行李箱真的很友好。
設施：一樓大堂連通711，每晚回來買東西非常方便
衞生：打掃乾淨
環境：房間內部如圖，整體舒適，就是我這次選的房間稍微小了一些，17平米，兩個行李箱都打開後就不方便走路了，下次我會選個更大點的
服務：半自助式入住，自助退房，前台小姐姐服務很棒給我提供了很多幫助，非常感謝她
4.6/5
很好
訪訪客不知道爲什麼,但我愛上了這家酒店。現代,乾淨,總是有很好的音樂和氣味,傢俱齊全,有木材,混凝土和植物,入口有一個可愛的麪包房,還有一個很棒的餐廳,供應美味和豐富的早餐。房間佈置得很好,現代。他們爲您提供了許多經驗,甚至一輛電動自行車(我真的很喜歡)。工作人員非常友好,即使有時由於英語知識差而難以交談。離東山和都很近,走路15-20'就可以到達。屋頂酒吧供應極好的雞尾酒。另外,價格低的服務和提供的質量!神奇!
4.5/5
滿意
訪訪客用戶Dear Sir/Madam,
I recently had the opportunity to stay at your hotel, and I would like to share my experience with you. First and foremost, I want to express my gratitude for the exceptional design and comfort your property offers. Kengo Kuma’s architectural brilliance, with its use of natural wood, thoughtful lighting, and integration of art pieces, creates a stunning and serene atmosphere. Additionally, the comfort of the rooms, the quality of the materials, the size of the beds, and the premium linens were truly impressive. In terms of design and comfort, your hotel sets a remarkable standard.
However, I did encounter several service-related issues that I believe could be addressed to enhance the overall guest experience. I would like to share these points in the hope that they are helpful for future improvements:
1. Breakfast Lounge and Sushi Area: The proximity of these two areas creates a strong odor upon entering, which can be unpleasant. Improved ventilation could easily mitigate this issue.
2. Food and Beverage Service After Breakfast: The lack of food and beverage service after breakfast hours was inconvenient. At the very least, providing a space for guests to enjoy tea or coffee would be a welcome addition.
3. Room Service Availability: After a long journey, I was surprised to learn that room service was unavailable and that only rice balls could be provided. Expanding room service options would greatly improve the guest experience.
4. Flexibility with Breakfast Hours: Due to the time difference, I arrived slightly late for breakfast at 10:10 AM and was informed that nothing could be served. Even my request for tea did not receive a clear response. Greater flexibility in accommodating guests dealing with jet lag would be highly appreciated.
5. Lobby Services: The inability to offer anything to drink or even host a guest in the lobby felt restrictive. This could be improved to make the lobby a more welcoming space.
6. Spa Experience: I was unable to experience the renowned Banyan Tree spa as it was fully booked. Expanding spa reservation availability would help meet guest expectations for this signature offering.
In summary, while the hotel excels in design and comfort, the service offerings seem to be constrained by rigid rules and limited hours, which can detract from the overall guest experience. I strongly believe that adopting a more flexible, guest-centered approach would significantly enhance satisfaction.
If the above issues were addressed, I would certainly consider staying at your hotel again during my next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards.
Best regards, next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards.
Best regards,
4.5/5
滿意
訪訪客I’ve booked for two nights in this hotel. Everything is almost perfect in the first night. The location is good, nearby the train station, a 24hr familymart in 2min walkable distance. The non-contact check in requested by the hotel through email is smooth and im okay with this arrangement. The instructions in the email are clear enough and i had successfully found the hotel and got into the room. It did look like perfect but something terrible happened in the second night. I came back to the hotel at 8:49pm and found i could not enter the room because the password was wrong. I entered exactly the same password which did work at the first night. Ive tries so many times slowly and clearly to confirm its not my mistakes if i had enter wrong password. After many times of wrong entering, the electronic lock was locked for trying. I was so desperate and sending email to the hotel asking for help, as my phone had only internet service but no phone call. Of course there was no any reply even till now, which is extremely ridiculous. Then I walked to the familymart trying to ask for help. Luckily there was three locals in the shop and one of them could speak english, they helped me calling to the hotel number instructed in the email , saying that is a 24hr number for emergency need and no one answered :) Then we google the hotel and find another number, then a japanese local answered. After communication with the staff, the three locals go to the hotel with us( they were super super friendly and helpful, thank you very much), trying to unlock the door by following the steps told by the staff in the phone, yet the door was still locked. Then the staff asked we to wait for 10 mins and someone will come. The 3 locals waited with us( AGAIN, THEY WERE EXTREMELY FRIENDLY, i cant imagine how would it end up that night without their help) Then the staff came and took only 2 seconds unlocking the door, I watched with my eyes that he did not enter the password I was given but another one, he did exactly know what was the right password. What the f was happening? Why the Password was changed? Who did that? Ive paid for two night! After opening the door, the staff just continually saying sorry and not answering my question. EVEN TILL NOW, i dont get any reply from the hotel, explaining what happened that night, it is the most ridiculous and terrible experience i ever had in my life.
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