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4.8/5
很好
Nnewmarketmom淡季入住的，提前預定價格十分划算，備註了希望是高層，到店居然給了朝京都塔景觀的房間，應該是upgrade，多謝酒店。看了一下酒店平麪圖，中心的房間是朝天井的，景觀不會十分開闊。之前在大阪天王寺住過Richmond印象就很好，這次的premier不管是吹風機，洗漱用品，handy都是品質更高級了，浴室是獨立的乾濕分離。床也很舒服，電視有中文的，步行到車站大約7，8分鐘。現在京都住宿要額外付稅金，前台的英文日本口音比較重，針對外國人如果有個母語說明的卡片可能會更好，雖然我也聽得懂，比較費勁。
4.8/5
很好
CChangjiangdashayu超級推薦這個酒店！設計很棒！也很新。
那個床真的太舒服了，幾天沒睡好結果這個床讓我10點多就整個人陷進去睡到第二天8點多都不想起來，枕頭也是超級舒服的。退房時本來想問什麼牌子床墊忘記了，等下一定問。
酒店位置很方便，出去就是車站，我們開車去的停車場就在地下很方便也比較寬鬆。
對小朋友很友好，酒店的配置能看出來是用了心的，毛巾拖鞋類都很棒，小朋友使用的東西也很精緻，我女兒甚至都拿回來了。在等待辦理入住時間還送了可塗鴉的萬花筒並且配了彩鉛，女兒到房間就開始塗。
本來想體驗一下浴場和spa結果睡著了…下次一定要體驗，我老公去了健身房
早餐我們選的西式，雖然種類沒有特別多但是吃的很精緻，我覺得還是很不錯的。
酒店服務很好，而且真的蠻漂亮，房間也是很滿意。
下次還會住；）
4.7/5
很好
BBei Beth【交通】18:30抵達關西機場第二航廈，搭接駁車到第一航廈，花8分鐘路程，抵達第一航廈連結機場快線車站，預先購買的電子票卷在閘道口的機器掃QRcode,兌換實體票卷，因為接近Haruka號出發時間，只兌換了自由座，自由座車廂很足夠，不會有站著的人。搭上車19:12，抵達京都車站時間20:40，搭京都市營地鐵到”五條站”，約3分鐘，走上5號出口，一出來就看見飯店，很方便，
【附近店家】一旁的蕎麥麵店也很有名，附近有麥當勞，定食店都營業到很晚。
【服務】入住時有自助check in機，一旁還是有員工協助，大約3分鐘便能入住。房間簡單個人旅行使用非常方便，自行鋪床很有在地生活的感覺，房間提供毛巾，若連續住宿可每天由房務更換。
【設施 】1F，有男士淋浴間，投幣式洗衣機，熱水機，微波爐，交誼廳，廁所。免費提供兩件式睡衣和紙拖鞋自取。2F，女士淋浴間（9間），3間廁所，環境意外的乾燥，乾淨，寬敞，淋浴間提供牙刷、棉花棒、吹風機，洗髮精，沐浴乳（柑橘味）。房間樓層2樓以上，每層樓都有男女廁所，廁所內也提供吹風機、和牙刷，早上很早出門，所以沒有塞車的問題。
好處：
1.不需要帶睡衣、沐浴、洗髮、牙刷牙膏。
2.個人空間，沒有背包客棧的無隔間設計，良好的睡覺環境。
3.離地鐵很近，離京都站1站距離，走路15分鐘即可抵達京都河原町商店街，離開的前兩天因為下雨，但直接進地鐵，便能躲雨。
4.即使很晚抵達，飯店附近也有食物可吃。
5.使用京都地鐵巴士一日卷¥1100，附近有巴士站，交通很便利。
壞處：無。
4.7/5
很好
訪訪客不知道爲什麼,但我愛上了這家酒店。現代,乾淨,總是有很好的音樂和氣味,傢俱齊全,有木材,混凝土和植物,入口有一個可愛的麪包房,還有一個很棒的餐廳,供應美味和豐富的早餐。房間佈置得很好,現代。他們爲您提供了許多經驗,甚至一輛電動自行車(我真的很喜歡)。工作人員非常友好,即使有時由於英語知識差而難以交談。離東山和都很近,走路15-20'就可以到達。屋頂酒吧供應極好的雞尾酒。另外,價格低的服務和提供的質量!神奇!
4.7/5
很好
HHAO TING地理位置非常好，從京都車站出來，拖著行李10分鐘內就能走到了，飯店對面就是燒肉弘和本格燒肉，可惜這次沒能訂到；通往京都塔的巷子裡，還有麵屋聖拉麵。周圍Lawson、711和全家都走路就可以到，生活機能和方位真的非常方便，如果是要往返嵐山、稻荷、宇治和奈良的非常推薦。樓上也有大浴場，雖然不大，但很整潔，且營業到晚上11點，早上6點就開，無論是要早起或晚上回來放鬆都很適合。房間本身大小剛好，兩個行李箱可以完全打開，廁所和衛浴分離也很棒，在自己的房間內也可以泡澡很不錯。總歸是一間想住京都車站附近很推薦的飯店。
4.6/5
很好
訪訪客用戶房間雖然不是很大，但打掃乾淨。
早餐可以選擇自助早餐，也可定食，環境也非常好。
唯有一點很不便利，進入酒店到前台需要扶梯或者電梯下去才可辦理手續，拿着大件行李的話，還需要工作人員幫忙。
4.6/5
很好
訪訪客用戶很好，房間寬敞，這次住的是副樓，覺得比主樓清靜舒適，樓下免費供應咖啡，房間內電視頻道眾多，最贊是兩面窗都可以打開，有餐具和微波爐，洗衣機很好用。距離烏丸御池地鐵站一百米，三站到京都站 ，一站路到四條。酒店周圍 ， NHK京都 ，讀賣新聞大樓，漫畫博物館，三宅一生專賣店 ，SHOEI頭盔店，中華料理 法式餐飲 麥當勞 日式餐廳，五十米處24小時超市。喜歡購物從一百米外的新風館開始往西逛到大丸 高島屋應該可以滿足。推薦二十分鐘地鐵東西線到御陵 零換乘對面地鐵到湖濱大津 ， 密西根號遊船琵琶湖感受。也可以在湖濱大津坐阪本電車二十分鐘到比睿山享受更高體驗。
4.6/5
很好
JJingji房間雖小，但設施十分完備，包括USB等電源插座都有。乾淨整潔不必贅述。早餐很豐盛，和式西式兼具。酒店地處京都站北出口對面，無論乘巴士、火車還是地鐵，皆極為近便，往關西國際機場則出門兩個右拐直行百米左右即有專線大巴，亦可至京都站乘火車前往。對以觀光為目的獨行者，尤其適合。
4.5/5
滿意
訪訪客用戶Dear Sir/Madam,
I recently had the opportunity to stay at your hotel, and I would like to share my experience with you. First and foremost, I want to express my gratitude for the exceptional design and comfort your property offers. Kengo Kuma’s architectural brilliance, with its use of natural wood, thoughtful lighting, and integration of art pieces, creates a stunning and serene atmosphere. Additionally, the comfort of the rooms, the quality of the materials, the size of the beds, and the premium linens were truly impressive. In terms of design and comfort, your hotel sets a remarkable standard.
However, I did encounter several service-related issues that I believe could be addressed to enhance the overall guest experience. I would like to share these points in the hope that they are helpful for future improvements:
1. Breakfast Lounge and Sushi Area: The proximity of these two areas creates a strong odor upon entering, which can be unpleasant. Improved ventilation could easily mitigate this issue.
2. Food and Beverage Service After Breakfast: The lack of food and beverage service after breakfast hours was inconvenient. At the very least, providing a space for guests to enjoy tea or coffee would be a welcome addition.
3. Room Service Availability: After a long journey, I was surprised to learn that room service was unavailable and that only rice balls could be provided. Expanding room service options would greatly improve the guest experience.
4. Flexibility with Breakfast Hours: Due to the time difference, I arrived slightly late for breakfast at 10:10 AM and was informed that nothing could be served. Even my request for tea did not receive a clear response. Greater flexibility in accommodating guests dealing with jet lag would be highly appreciated.
5. Lobby Services: The inability to offer anything to drink or even host a guest in the lobby felt restrictive. This could be improved to make the lobby a more welcoming space.
6. Spa Experience: I was unable to experience the renowned Banyan Tree spa as it was fully booked. Expanding spa reservation availability would help meet guest expectations for this signature offering.
In summary, while the hotel excels in design and comfort, the service offerings seem to be constrained by rigid rules and limited hours, which can detract from the overall guest experience. I strongly believe that adopting a more flexible, guest-centered approach would significantly enhance satisfaction.
If the above issues were addressed, I would certainly consider staying at your hotel again during my next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards.
Best regards, next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards.
Best regards,
4.5/5
滿意
訪訪客I’ve booked for two nights in this hotel. Everything is almost perfect in the first night. The location is good, nearby the train station, a 24hr familymart in 2min walkable distance. The non-contact check in requested by the hotel through email is smooth and im okay with this arrangement. The instructions in the email are clear enough and i had successfully found the hotel and got into the room. It did look like perfect but something terrible happened in the second night. I came back to the hotel at 8:49pm and found i could not enter the room because the password was wrong. I entered exactly the same password which did work at the first night. Ive tries so many times slowly and clearly to confirm its not my mistakes if i had enter wrong password. After many times of wrong entering, the electronic lock was locked for trying. I was so desperate and sending email to the hotel asking for help, as my phone had only internet service but no phone call. Of course there was no any reply even till now, which is extremely ridiculous. Then I walked to the familymart trying to ask for help. Luckily there was three locals in the shop and one of them could speak english, they helped me calling to the hotel number instructed in the email , saying that is a 24hr number for emergency need and no one answered :) Then we google the hotel and find another number, then a japanese local answered. After communication with the staff, the three locals go to the hotel with us( they were super super friendly and helpful, thank you very much), trying to unlock the door by following the steps told by the staff in the phone, yet the door was still locked. Then the staff asked we to wait for 10 mins and someone will come. The 3 locals waited with us( AGAIN, THEY WERE EXTREMELY FRIENDLY, i cant imagine how would it end up that night without their help) Then the staff came and took only 2 seconds unlocking the door, I watched with my eyes that he did not enter the password I was given but another one, he did exactly know what was the right password. What the f was happening? Why the Password was changed? Who did that? Ive paid for two night! After opening the door, the staff just continually saying sorry and not answering my question. EVEN TILL NOW, i dont get any reply from the hotel, explaining what happened that night, it is the most ridiculous and terrible experience i ever had in my life.
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