I proactively called the hotel to inform our late arrival and they told me they will send me an email with the self check in instruction but havent received any. I didnt have a problem contacting the person in charge during the night though but there is just the worry of not having someone from the hotel to speak to bec service desk is only at a limited time.
To set expectation also, room is not that spacious though but location is easy to find with free parking outside until 9am.
KKarinaRead the fine print! We booked the highest level room balcony and ocean view. However on checkin we had balcony and Partial ocean view looking at a carpark. The only rooms that offer both are on level 4 and 5. Management were apologetic but unable to provide the room booked as they were at capacity. But they did offer complimentary breakfast and parking which was appreciated. The room we paid top dollar for was very disappointing but the service management provided means we will give them another go but request a room on 4 or 5.
訪訪客用戶Hotel is clean, easy to access, plenty of parking. It is a little outdated but facilities are good and would be nice in summer.
Downside most of the attached facilities are closed on Sunday.
Reception staff could have been more welcoming, not overly friendly.
JJunjieNorthern Star Accommodation exceeded all expectations! The rooms were impeccably clean, well-appointed, and comfortable, offering a perfect blend of modern amenities and a cozy atmosphere. The staff were incredibly friendly, attentive, and went above and beyond to ensure a pleasant stay. The location was ideal, providing easy access to local attractions while still feeling peaceful and private. I highly recommend Northern Star for an exceptional and hassle-free experience!