格倫艾倫貝斯特韋斯特優質飯店(Best Western Plus Glen Allen Inn)

La chambre semblait propre à l’arrivée. J’ai déplacé le fauteuil pour me faire une table de chevet et j’ai trouvé deux chaussettes sales. Dans le garde-robe il y avait un sous-vêtement féminin sale enroulé dans une paire de legging. Le personnel de la réception est venu enlever le sous-vêtement et le legging. Je me suis occupée des chaussettes.

Très propre..tranquille... Par contre pour un depart tôt on n avait rien pour apporter pour déjeuner !

The Good: -the room had a nice bathroom mirror, bed, was ok -no Internet issues with my phone. I did have issues with my Nintendo switch -downstairs lobby had a great coffee machine, had plastic cups, bowls, and forks The Bad: -the cable has some channels locked but who cares, why are the HDMI ports locked? On the TV, the only other HDMI port is locked and I cannot use it. Even the additional HDMI port on the wall doesn't work. So I was forced to watch the same 6 channels -Kitchen had no silverware, pots, pans. They did have paper cups but since house keeping doesn't exist, we ran out of the first day -stains on the curtains, couch pillows, the cough bed had plastic wrap on it AND it had dirt on top of the plastic wrap -the bathroom had some small stains on the wall and had some hair on the ceiling -breakfast was not looking tasty -no phone in the room, just a cord for the phone to plug into the wall. Any issues we had, we were forced to go downstairs to the lobby -no one cleaned room, I had to go ask for towels and put my trash outside my room because no one ever came to clean my room. I had 3 people in this room, one of which being a baby. Even with the "please come clean my room sign" no one came. We had to go downstairs everyday and ask for toilet paper, trash bags and towels. When I complained in the lobby, I was ignored. When I requested a cleaning, no one ever came to clean. Completely unprofessional overall. It feels like I payed for a hotel and received a motel.

Check in was fast and easy. The hotel staff was friendly and helpful. The hotel was very clean. I would stay here again.

The check in staff were very nice. When we checked out they gave my daughter a gatorade since she had a tournament! Very thoughtful!

Very nice staff, clean and updated. Good breakfast overall good experience Would stay again

Awesome location, hot breakfast was a great change from the old and bland continetal style every other hotel provides. Staff was courteous and friendly, beds were comfortable, and the rooms were spacious. I will definitely keep best western plus hotels in my list of the good ones at a decent price!

For the fourth week in a row, the staff, friendly as always. Rooms were clean and comfortable.

The staff was warm and welcoming, and the hotel was immaculate. I was especially impressed with the toiletries!