Homewood Suites by Hilton West Palm Beach

Everyone was nice and professional, I enjoyed my stay

This property is under renovations preventing availability for all rooms. Check-in at 3pm didn't happen til almost 4:30pm. I reserved 2 queen beds but only a king was available. Front desk staff was working hard to accommodate but I wish we had just cancelled and found other lodging. We weren't told that our room would not be cleaned daily however we were there 3 nights and it was never cleaned. We had to go to front desk to get clean towels etc. Signage in the room explaining this would have been nice. Breakfast area was relocated to meeting room (renovations) and was average at best. Front desk staff was the best thing about our stay.

Property was clean although being under renovation. Front desk personnel was very professional. Easy check in. Our room was on the other side of the building and was a very long walk to get to from the elevator. Power went out for a few hours due to an issue with Florida Power. Shower was a disappointment as the water pressure was minimal.

There was no room available when we arrived. "They overbooked". They sent us to another hotel. We paid the other hotel directly upon check out. Homewood suites charged us and then when contacted the Manager he insisted that he charged us, but then credited us. He emailed me a copy of the invoice, which showed that we were charged, but NOT credited! had to file a claim with our credit card company because after I reviewed the invoice, I attempted to contact him, but never got a call back!

This was a very good experience and we were pleased with our clean it was. It was a home away from home with the amazing kitchen and very cozy bed. My wife plans on returning Everytime we travel. Thank you and great job guys.

Great hotel but it was having renovations done and the dust triggered my sibs allergies so bad and then later the following day I had to take him the ER, yeah that sucks.

The staff and our room were fine. Going to and and from our room, along with FINDING the breakfast buffet was a mess. The buffet itself was quite poor, with more staff enjoying breakfast than guests.

I Love everything about Room 419 it's made like a little Condo/Apartment I Love all the Changes and Details the Colors that were Chosen just Beautiful

This property was starting to go thru a major renovation. Some floors closed but very quite. Staff was very accommodating and friendly. Common areas are worn but clean. Very enjoyable stay