西雅圖南部/圖克維拉Residence Inn 飯店(Residence Inn Seattle South/Tukwila)

The staff seemed poorly trained. I had a visit by housekeeping once, about 5 days into an 8 day stay. I was just getting out of the shower and couldn't open the door. They didn't return later that day or anytime during the stay. The room had 5 hangers for 2 closets: really cheap. The front desk staff couldn't answer some simple questions about the hotel. I found out at checkout that my last name was wrong in the system, despite showing credit card and drivers license on check-in and being correct on the reservation confirmation. The hot food in the restaurant is substandard with the scrambled eggs being inedible. I tried them on 3 different mornings. The good news: all the staff were exceedingly polite, hospitable, and tried to do the right things. A little bit of a superior attitude from a couple of them, but that's true at most hotels.

3 días no hicieron el servicio de limpieza, no cambiaron ni trajeron toallas, no había jabón ni shampoo. El de la recepción bien grosera y no nos dió nada, ni una compensación. Pésimo iiii Exijo de ustedes una compensación a estoiii

When I tried to take a bath there was not enough hot water. The carpet was worn out by the bathroom door. There was no iron or ironing board. I was not told there was a charge for parking. We were woke up twice in the middle of the night by other guests.

We stayed @ Residence Inn by Marriott in Tukwila, Washington for 3 months while our Seattle home recovered from a flood. We got to experience the everyday operations and came to know the employees by name in the various hotel departments (Administrative, Housekeeping, Maintenance etc.). They are all family-oriented here and friendly. We so appreciated this and it really made our stay comfortable.

I booked a room for an extended family member who was stranded due to a delayed flight. The reservation was in her name and I paid using my app. When she got to the hotel they refused to honor the reservation. My wife had to call the hotel and persuade them to clean a room and honor the reservation.

The hotel room itself was fine. However, the location of the hotel, the door lock function, and general access to the parking lot felt very unsafe. The door deadbolt did not work - and in fact in the morning, I realized that the door wasnt locked at all - so anyone could have just walked in. It felt like this hotel was an apartment complex that was converted to a hotel.

Missing amenities like bar soap in the bathroom and thwre was an empty shampoo bottle in the shower. Staff was friendly and the breakfast was decent.