1927 湖之魅力 Spa 旅館

I brought my wife to enjoy a peaceful weekend at Lake Lure. We booked a room with a huge garden tub. Room was very large with a king bed. Exceptionally clean even though it is an older structure. Had a great evening in the bar before heading out to dinner. Sunday Brunch was the best part. Lots of great food with excellent serving. Highly recommend.

As the evening wore on and it got darker, I decided to turn on the lamp near the bed. I couldn’t get it to turn on, but kept pressing with my thumb over and over and finally it turned on, but then when I tried to turn it off, I couldn’t get it to turn off so I was worried about the fact that I knew I wouldn’t be able to sleep with the light on. I realized it wasn’t working, so I went down to the front desk to ask for help. I thought it would be a simple fix of someone coming to the room and showing me possibly that I wasn’t doing something right. Instead, the guy at the front desk at 8:30 PM on August 21 had so much attitude I was shocked. When I told him the lamps weren’t working he told me that engineering wasn’t on duty. Then he told me there was nothing he could do that. I would have to use the overhead light which was extremely bright and not conducive to sleep. I asked if I could move to another room and I was told the hotel was booked. It is not booked. The parking lot doesn’t have that many cars in it. When I questioned him about a solution, he said he didn’t have one once again with attitude. The woman standing next to him nicely, offered to find a lamp. As I was walking away, he leaned off over the counter and yelled down the hallway. “what do you want me to do rebuild the room for you??!” I didn’t know what sparked this disrespectful attitude as I had not been disrespectful to him. I stopped and turned toward him and said you need to just stop talking. As I walked away, I heard him say “you need to stop… “ I didn’t hear what he said because I was heading toward the elevator. Management needs to rethink hiring practices with respect to the guy. Others I have encountered at this hotel have been very nice but he was beyond rude and borderline abusive.

The Inn is beautiful! The lobby and downstairs is gorgeous! This was our first time staying here. There was a boat and car show going on so the rooms available were not plentiful. We stayed in a queen on the second floor. The room was VERY small, not even a chair to sit in. The pillows were wonderful and the bed was comfortable. The bathroom was TINY and there were NO rails to hold on to in the shower, which was only a shower - no tub. The bathroom is NOT conducive for older guests. The staff was exceptional!! When checking out I made comment of the issues we had about the room. I was then told that we should have stayed in the room with two queen beds with tub, shower, and rails, on the first floor. Oh well, I will know next time. The bar is great and so is the complementary breakfast room. Other than our room, everything was fantastic! If in the area again, will definitely stay, just in a different room! We did not stay for the Sunday Brunch but wish we had! It looked like there was going to be ALOT of food! YUM