查爾斯湖萬豪SpringHill飯店

Great hotel. Great location. Great room layout. Great staff. Great price. Great customer service.

Our original assigned room was occupied. The front desk was extremely apologetic and gave us a different room. The bathroom wasn’t clean. The reading light next to the bed didn’t work. The door to the toilet area (separate from shower) was stuck and too heavy for my elderly mother-in-law to close on her own. The room was big and the couch comfy but one of the beds squeaked getting in and out of it and was quite soft. The only saving grace was the front desk personnel, who were polite, friendly and very helpful.

We were there for 5 nights and they only cleaned our room one time even though we spoke to the housekeeping manager and were told she would take care of it.

Very convenient and customer service excellent Lethicia Ford is the person that she always check me in. She is exceptional, friendly and very professional. Thank you so much for making us so welcome.!!!

Room was filthy ! I had to beg for towels. The next morning the housekeepers just walked into our room while my husband and I were still in bed. Very disappointed. Definitely won’t be returning.

Other than the shower takes a good ten minutes to get hot the room was great. None of the doors that were supposed to require a key card to enter worked. The gates that are attached to the indoor pool area are wide open and the door going outside does not lock. Meaning anyone could come into the building!! The breakfast was very minimal and the lady that was over it was very rude to another guest right infront of me.