迪斯尼木棧道飯店

This hotel is beautiful! We loved the theme and the location. It has also been recently renovated and the rooms are beautiful. We couldn't get over the size of the room. Huge! We checked into the hotel in the morning and our room was not ready (we knew it wouldn't be). The check-in process was easy. The cast members no longer stand behind the desk, but come out to you with an ipad to check you in. I think it is supposed to make you feel more welcome and forge a connection, but it was a bit weird. Once we checked-in we handed off our luggage to bell services and headed to Epcot. Stopped at the Boardwalk Deli on the way to Epcot for some breakfast. Quick walk to Epcot. You really can't beat the location with its proximity to Epcot & Hollywood Studios. We also enjoyed taking a boat back to the hotel at the end of the day. For some reason it feels much more relaxing than the bus. I got a message in the early afternoon that our room was ready so we headed back. Once we got to our room I tried to call bell services for our luggage, but no matter which button I pressed on the phone (bell services, housekeeping, customer service) I kept getting a recorded message about reaching "AP Lost & Found" and that it was closed. So I walked back down to the lobby and asked bell services for our luggage. I also explained the weird phone. He just "hmmm sorry about that." I headed back to our room and our luggage was brought up very quickly. I tried using the phone later in the week to request blankets and the same thing happened no matter what I pressed. I went down to the front desk and requested blankets & told them about the phone. Same kind of "hmm sorry about that" response. Definitely a known problem with the room phones, which was kind of annoying. The room itself was beautiful! Huge, clean, comfortable, with a great balcony overlooking the boardwalk & lake. We loved it! My only complaint would be the lack of a desk. If you needed to get work done you had to sit on the bed or the couch (no coffee table or ottoman either). The room is definitely large enough for a desk so its strange that there isn't one. The beds were very comfortable and pillows were great. Liked the bathroom layout with the 2 sinks. Great shower pressure. The hotel itself is pretty, very clean and smells wonderful. We really liked the overall theme. I know some people complain about the lack of quick service food options. This wasn't really an issue for us. We tend to eat in the parks. I'm not sure why there isn't a refillable mug station in the hotel though. They could put one at the Belle Vue Lounge, or outside of Carousel Coffee. Currently I think your mug refill options are: Boardwalk Deli, the Pizza Window and at the pool. All of these options involve you going outside. Not a big deal except if its raining. We really enjoyed our stay and will hopefully be back in the future!

We've visited Disney's Boardwalk many times, it's definitely one of our very favorite resorts in Disney, but this time it was extra special. We try to stay at least one or 2 nights club level when we go, and this last trip was simply amazing. When we checked in we told Stephanie and Cathy in the club concierge area that it was our daughter's birthday, I asked them to charge me for balloons in the room. Instead, they went above and beyond to make Aubree's 10th birthday awesome. I wanted to give a shout out here to them to thank them again for everything they did for us. The boardwalk club lounge is the best on property. The food selection is a little better than most, but really it's the staff that goes the extra mile to ensure the best experience while you're there. Lorenzo and the staff are all so attentive and friendly and they always remember us when we return. Matthew the manager does a great job conversing with guests and attending to requests. The entire staff of cast members in concierge is just awesome. If you visit, you'll have to keep an eye out for the Fonz=) If you know, you know. See you next time Boardwalk crew!

All 4 of us enjoyed the stay. The kids really liked the hotel decor, and love the chic rooms and water/lake view. its not a super-disney-kiddy place but this is what we wanted. we liked that it was less noisy and busy. beds and room/bathroom very good above average. the staff was exceptionally good, helped quick, super friendly and always extra mile. Minus points for late opening of coffee - you cannot make coffee in the room with sleeping kids, would've really appreciated just simple pot in the lobby for us jetlagged adults. Arcade +++:) Pool :)