迪士尼薩拉託加斯普林斯水療度假村

Just the disney thing...excellent villa

Lots of people love this resort, but it just wasn’t for us. We loved being a short walk away from Disney Springs, and I enjoyed many a morning coffee sat out on the balcony overlooking the river, but this resort is just too big and spread out for us and we were disappointed to discover the buildings are more motel in style than hotel. The room itself was nice, but the outer areas of the buildings just felt a bit tired compared to the other deluxe resorts we’ve stayed in. The walk to the quick service and main facilities was about 10mins from where we were, and it just never felt homey to us. We like to walk through lobbies and say hi to cast members as we pass, which you just don’t get here. I’m glad we stayed here to know it’s not for us. I will say though that the busses, which we thought might get annoying, were absolutely fine!

One of our new favorite resorts! Our home base with DVC is GFV but we decided to give SS a try on our last trip. We loved it! We stayed in a new bedroom villa that was newly refurbished and super clean. It sits on a beautiful golf course, has 5 pools, splash pads, endless activities for the kids and the horse theme is so classy. I do wish it had a few more food options but overall it was a great stay and super accommodating for a family with a 1 year old. As far as transportation, we drove to the parks to avoid the busses with a toddler/stroller but parking was a breeze and made our time more efficient to and from the parks. We are booked to stay again this year!

My experience at this hotel ended terribly. I forgot something in my room and it was impossible to get in touch with ANYONE at the hotel to retrieve my item. Disney's process is flawed and has no consideration for its guests. Its like once you check out and they took your money they don't give a damn about you. They tell you to fill out a form online and there is no follow up, no explanation on what was done. ANY other hotel , you would be able to call someone at the front desk and they would send someone to help you. NOTHING from DIsney Saratogo Resort. The only reason I see is that someone stole the item ( it doesn't mean that it was forgotten that you can just take it!). I would have expected them to send someone in right away and give me an update ( specially that i disclosed the exact location and even sent a picture). I would never recommend staying at this hotel and my experience with Disney World has been tainted by this.

I am writing to express my profound dissatisfaction with the treatment and service my family and I received during our recent visits, which have fallen far below the standards expected from Disney, especially for a loyal member with over 15 years of ownership. Firstly, on the day of check-out, a cast member knocked loudly on our door and then entered our accommodations without invitation. This invasion of privacy was not only unprofessional but extremely inappropriate. She proceeded to remove our accumulated trash and lingered at the end of the hallway, occupying her time on her phone for over an hour while we were trying to depart. Such behavior is unacceptable. Secondly, during our second stay, we encountered serious issues with the check-in process. The key cards and website access did not work. I contacted the front desk via the house phone to report that we had an ADA door but no ADA shower facility, and I clarified that I did not request any ADA-specific products. Due to the malfunctioning keys, we were forced to cancel a dinner reservation at Charley's Steakhouse, sweating through our shirts in the heat and experiencing significant frustration and stress. After multiple attempts, Brandon, the front desk manager, finally acknowledged that the door mechanism was faulty and provided Magic Bands, which did work four hours later — causing additional stress and health concerns, including raised blood pressure. Furthermore, during our check-in with the family part of our trip, it took over an hour to link and add all members on the website. For two family members, the process was unsuccessful, and we were repeatedly advised to contact Member Services. This level of inefficiency and lack of support is inexcusable for an organization of Disney's stature.

We arrived at Saratoga Springs for a family vacation. When we arrived we were very impressed how beautiful the grounds were kept. The check-in process was so easy thanks to Jean. Our 2 bedroom villa was clean and spacious. This hotel is perfect for.